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Smart Customer Service
December 09, 2009
A Matter of Time
An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.
Speech Technology Digest
Zeacom Introduces Record & Evaluate Module for UC and Contact Center Platform
Organizations can measure agent performance and ensure regulatory compliance, exceptional customer service and support.
Optus Launches Voice to Text Service Powered by SpinVox
Fourteen-day free trial available for Optus Post-Paid mobile customers.
Sandata Technologies Partners with PerSay
The companies enhance fraud prevention capabilities with improved voice biometrics.
Voxeo Partners with Remego
The companies will bring open standards-based communications software to contact centers in APAC.
Loquendo TTS Featured on New Xpress Speech Communication Solution
Deal with DynaVox Mayer-Johnson places TTS on a new communications device for the disabled.
Voxware Awarded AAFES Contract for Voice Software
Army & Air Force Exchange Service deploys Voxware 3 throughout its warehousing operations.
Entel Chile Selects Comverse for Visual Voicemail on Mobile Devices and PCs
Voicemail messages come directly to users as multimedia messages and email.
Speech Technology News Features
ParkMobile and VoltDelta Deliver Speech-Enabled Parking Solution
The solution allows drivers to pay parking meters via a cell phone and voice recognition technology.
DMG Consulting Report: Speech Analytics Continues To Grow Rapidly
The consulting firm releases its 2009-2010 Speech Analytics Market Report and predicts continued annual growth in the coming years.
The View from AVIOS
Speech Recognition Comes of Age
So why not ensure that your solution is next-generation?
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