December 09, 2009
Deployments
An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.
Industry News
Organizations can measure agent performance and ensure regulatory compliance, exceptional customer service and support.
Fourteen-day free trial available for Optus Post-Paid mobile customers.
The companies enhance fraud prevention capabilities with improved voice biometrics.
The companies will bring open standards-based communications software to contact centers in APAC.
Deal with DynaVox Mayer-Johnson places TTS on a new communications device for the disabled.
Army & Air Force Exchange Service deploys Voxware 3 throughout its warehousing operations.
Voicemail messages come directly to users as multimedia messages and email.
News Feature
The solution allows drivers to pay parking meters via a cell phone and voice recognition technology.
The consulting firm releases its 2009-2010 Speech Analytics Market Report and predicts continued annual growth in the coming years.
The View from AVIOS
So why not ensure that your solution is next-generation?