Voxeo Partners with Remego
Voxeo Corporation announced a partnership and reseller agreement with Remego, a Singapore-based provider of premier services of customized, high capacity Interactive Voice Response (IVR) telecommunication and call center services. Under this agreement, the two companies will work together to bring Voxeo's open standards-based communications software to enterprise-class contact centers in the Asia Pacific (APAC) region.
Most contact centers were built using combinations of proprietary components that have capped the contact centers ability to easily expand and innovate. By leveraging Voxeo's open technology platform in interactive voice response (IVR), instant messaging (IM), SIP, VoiceXML, CCXML, and mobile Web to create and manage unified communications and unified self-service applications, Remego will be delivering solutions that are platform-independent and multi-channel.
Contact centers that choose Remego and Voxeo will have lower implementation costs, lower ongoing operations and maintenance costs, better analytics to understand customer behavior, and a rich set of interaction capabilities including the capability to have one application work across voice, SMS, IM, and the mobile web.
"Entering into a reseller partnership with Voxeo is of course linked with concrete business expectations," says Ho, Chan Kwoon, director at Remego. "We are totally convinced that the combination of Voxeo's superior technology and Remego's knowledge of the APAC market will benefit both involved organizations."
"We are pleased to announce this relationship, which has already successfully been winning business in APAC. Remego is a terrific partner for us because they have the knowledge and expertise to use Voxeo software to knock down old legacy barriers and introduce breakthrough solutions that unlock the neglected potential of communications," stated John Amein, SVP of strategic partnerships at Voxeo.