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Smart Customer Service
December 16, 2009
Preference Low for Voice Channels
Convergys research finds favor growing for online channels over speech-enabled systems.
Speech Technology Digest
Nuance Dragon Dictation App Now Available From App Store
The application lets iPhone users speak e-mails, text messages.
Loquendo ASR Released in Australian English
The company again adds to its already extensive portfolio of languages.
UTOPY Expands Footprint into Fast-Growing Greater China Market
A strategic partnership with Grandsys is the result of the growing demand for speech analytics in Asian markets.
Loquendo Launches TTS in Norwegian
The company also releases new Australian English and Greek voices.
Voxeo Partners with ICR to Provide Automated Multichannel Customer Interaction
UK customers can now add SMS, IM, and mobile Web to existing voice and IVR applications.
RoboBraille and Loquendo Support the Visually Impaired
The companies combine to provide audio content to those for whom reading is a challenge.
Speech Technology News Features
W3C Tackles Emotion and Multimodality
New working drafts of standards are released by the Multimodal Interaction Working Group.
Nexidia Launches ESI—Quality for Contact Centers
The application offers new features that tie agent performance improvement directly into strategic corporate initiatives.
The Tipping Point of Speech Proliferation, Part II
Speech gains in UC and mobile applications.
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