December 16, 2009
FYI
Convergys research finds favor growing for online channels over speech-enabled systems.
Industry News
The application lets iPhone users speak e-mails, text messages.
The company again adds to its already extensive portfolio of languages.
A strategic partnership with Grandsys is the result of the growing demand for speech analytics in Asian markets.
The company also releases new Australian English and Greek voices.
UK customers can now add SMS, IM, and mobile Web to existing voice and IVR applications.
The companies combine to provide audio content to those for whom reading is a challenge.
News Feature
New working drafts of standards are released by the Multimodal Interaction Working Group.
The application offers new features that tie agent performance improvement directly into strategic corporate initiatives.
Voice Value
Speech gains in UC and mobile applications.