UTOPY Expands Footprint into Fast-Growing Greater China Market

UTOPY announced a strategic partnership with Grandsys—the leading systems integrator for call center services and solutions in Greater China.

The partnership allows UTOPY to serve the fast-growing Greater China marketplace by teaming up with a value-added reseller with an established customer base in recording, quality monitoring, screen analytics, and workforce management. At the same time, Grandsys benefits from UTOPY’s award-winning speech analytics platform, SpeechMiner, which comes with prebuilt acoustic models and knowledge libraries for processing and analyzing human-to-human conversations in Mandarin and Cantonese.

“We’re very excited about our strategic alliance with Grandsys,” said Roy Twersky, president and CEO at UTOPY. “This partnership will significantly enhance the experience of our joint customers in the Greater China marketplace that seek to deploy proven speech analytics and contact center performance optimization solutions to drive measurable gains in customer care, operational performance, and customer loyalty.”

“By partnering with UTOPY, we are dramatically expanding the value that we bring to our customers,” said Bill Yang, CEO at Grandsys. “Our customers are always looking for deeper, more comprehensive insight into their customers’ expectations, employees’ performance and organizational processes. Together with UTOPY, we are now able to offer our customers a comprehensive suite of innovative call center solutions powered by the industry-leading SpeechMiner.”