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Smart Customer Service
February 03, 2010
Pimp my IVR through personalization.
Opening the Kimono
Lessons learned from some past speech deployment mistakes.
Speech Technology Digest
Nuance Voice Control Automotive Brings the Power of Dragon to the Car
Auto industry's first integrated speech interface for on- and off-board services powers the connected car.
Loquendo Brings Speech to TI’s eBook Development Platform
Texas Instruments leverages Loquendo's text-to-speech and automatic speech recognition technologies.
CosmoCom Appoints Nick Applegarth as Vice President of EMEA
Telecom industry veteran to lead sustained growth in the region.
PM3 Selects Voxeo as Platform For Global, Multichannel Messaging
Voxeo partners with UK-based PM3 to drive adoption rate of multichannel self-service solutions.
Speech Technology News Features
VoIP Penetration Forecast to Reach 79 Percent of U.S. Businesses by 2013
New research from In-Stat finds growing number of firms have VoIP in at least one location.
Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution
Technologies and services combined to allow for a deeper analysis of call center interactions.
Nuance VSuite Speech Software Now Available In China and Brazil
VSuite will allow Chinese and Brazilian users to speak commands on the Dell Mini 3i and Dell Mini 3iX.
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