March 24, 2010
Feature
Changing the Game: Ribbit enables quantum leaps in productivity.
Industry News
Hands-free service further minimizes distracted driving
Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.
The company brings cost-effective smartphone transcription services to legal and business sectors.
Sprint subscribers can now speak text messages and email.
Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.
Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience.
News Feature
First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
The deal adds professional services to guide customers through their unified communications transition.
Voice Value
Can speech make it on mobile devices?