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Smart Customer Service
April 07, 2010
Messaging System Passes the Test
In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
Setting the standard for determining what a caller wants
Speech Technology Digest
Royal 4 Systems and Vangard Voice Systems Partner
The deal promises to deliver an affordable warehouse voice productivity solution to price-sensitive warehouse markets.
Salmat VeCommerce Identifies with Salmat Brand and Extends Services Portfolio
The company also appoints a new general manager for the EMEA region.
MetroPCS Launches Fully Automated Voice Mail-to-Text Service
Customer voicemail is converted to text and delivered as text messages or email with sound files attached.
IVR Technology Group Announces iCAN Services
iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
TopVOX Certifies Motorola’s WT4090 VOW for Use with Pick by Voice
Motorola's WT4090 VOW added to TopVOX hardware portfolio.
Nuance Launches Dragon Dictation for iPad
Optimized for iPad, free new dictation app lets users speak text for email, documents, status updates, notes, and more.
Speech Technology News Features
Angel.com Merges Business Intelligence with IVR Technologies
New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
Loquendo Reaches 70 Voices
The company releases two new voices in American Spanish and Norwegian.
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