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June 16, 2010
Gartner Rebuilds Its Magic Quadrant for Contact Center Infrastructure
Avaya now holds nearly half of the total market share.
Salmat Partners with ProtoCall One to Deliver Intelligent Speech Recognition, Verification, and Self-Service Solutions
New partnership expands options for Genesys customers in the United Kingdom.
LiveVox Announces Patient Self-Service IVR as Part of Healthcare Revenue Management Suite
On-demand delivery of self-pay solutions addresses concerns about changing regulatory and economic landscape.
Another NHS Foundation Trust Elects to Go with BigHand Digital Dictation
Salisbury NHS Foundation Trust has decided to choose BigHand for a Trust wide digital dictation project, incorporating over 300 users across all specialties.
IVR Technology Group Announces iSurvey
iSurvey is designed to allow quick start up and instant result posting for both small and large applications.
Hey, You Kids! Get Off My Lawn!
Discussions of CCXML lead to a battle of the ages.
Ovum: Investment in Speech Analytics in Call Centers Set to Double
Global call center spending on speech analytics is set to grow from around $95 million in 2009 to $180 million by 2014.
ATX Study Finds Interest in Auto Messages for Drivers
The study finds that drivers are most interested in vehicle-relevant information.
NICE Acquires Eglue
By combining services, both companies expect to optimize customer service.
Nuance Joins Global ng Connect Program
The organization hopes to collaborate, improving connected car voice technology.
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