June 16, 2010
FYI
Avaya now holds nearly half of the total market share.
Industry News
New partnership expands options for Genesys customers in the United Kingdom.
On-demand delivery of self-pay solutions addresses concerns about changing regulatory and economic landscape.
Salisbury NHS Foundation Trust has decided to choose BigHand for a Trust wide digital dictation project, incorporating over 300 users across all specialties.
iSurvey is designed to allow quick start up and instant result posting for both small and large applications.
Industry View
Discussions of CCXML lead to a battle of the ages.
News Feature
Global call center spending on speech analytics is set to grow from around $95 million in 2009 to $180 million by 2014.
The study finds that drivers are most interested in vehicle-relevant information.
By combining services, both companies expect to optimize customer service.
The organization hopes to collaborate, improving connected car voice technology.