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July 21, 2010
Market Leaders: Speech Analytics
Advance in Customer Care Technology Introduced by Interactions
New management team and customer deployment announced.
Bubble Motion's Voice-Blogging Service Hits 1.2 Million Subscribers
The company is adding 100,000 new paid 'Bubblers' per week and plans rollouts in other countries.
Junction Networks Teams Up with PhoneTag to Offer Voicemail-to-Text
OnSIP customers can now receive transcribed voicemails in their email inbox.
CenturiSoft Joins Sangoma Global Partner Program
Centuri Messenger application to be integrated with NetBorder Express.
St. John's Hospital Selects Amcom's Smartphone Messaging Solution
Integration to existing hospital contact center applications, such as operator consoles and Web-based on-call scheduling, is expected to improve staff messaging facilitywide.
Avaya Launches Next-Generation Customer Service and Collaboration Applications
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
West Interactive Partners with MarketTools to Improve Contact Center Results
The companies will focus on West's Insight Customer Intelligence solution.
The View from AVIOS
Why We Don't Have HAL 9000...Yet
Speech is still a tool, and should be treated as such.
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