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Smart Customer Service
September 15, 2010
Why Tap When You Can Talk
How vlingo designed an effective multimodal interface for mobile devices.
Market Spotlight: Education
TTS hits the broader student market.
Speech Technology Digest
VoIP Provider FeatureTel Introduces New Voicemail-to-Text Feature
Transcribed voicemail messages delivered for free to customers' email inboxes.
Five9 Achieves Annual Run-Rate Exceeding One Billion Calls Processed
Provider of on-demand call center software now processes more than 90 million telephone calls per month.
Ditech Networks Shows Good Traction One Year into the PhoneTag Relationship
The company predicts strong growth in voicemail-to-text services.
Verint Systems Granted U.S. Patent on Call Center IP Recording
Company's Impact 360 recording software supports global customers in compliance, sales verification, and quality.
Speech Technology News Features
SSML 1.1 Becomes a W3C Recommendation
Speech Synthesis Markup Language (SSML) offers developers a way to control synthetic speech.
ClickFox Teams with Next IT for New Avatar Offering
The companies join forces in hopes of improving the customer experience.
Nuance Releases Dragon Medical Enterprise Network Edition
The company hopes to serve larger medical practices with its new solution.
Ifbyphone Offers a 3.2 Version of Its Customer Interaction Software
The company hopes to serve more midmarket customers.
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