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Smart Customer Service
December 15, 2010
In Their Own Voices
Hope Technology School gives autistic students a new way to be heard.
Why Reject the Premise of Hosted IVR Benefits?
The capital benefits will help sell the idea to the CFO.
Speech Technology Digest
Jawbone Selects Yap Speech Cloud For Voice Messaging App
Yap automatically converts spoken messages into text for Jawbone's THOUGHTS iPhone app.
Nuance’s Dragon Medical Mobile Recorder Now Available from the Apple App Store
New point-of-care app empowers clinicians to dictate when and where they want; dictations are instantly sent for speech recognition processing and transcription editing on Nuance HIM platforms.
Smith Micro Offers Voicemail-To-Text Service
New service enables mobile operators to offer premium voicemail service, highlighted by transcription of voicemail messages to text.
SVOX’s TTS Technology Selected by Hyundai for the New ix20
SVOX TTS is integrated into the Hyundai ix20 infotainment and navigation system for media player control, navigation and voice assisted dialing.
OAISYS Launches Professional Services Program for Call Recording Solution Deployment
The program's goal is to help customers meet business objectives quickly and reliably.
CosmoCom Virtual Contact Center Technology Enables Better Medication Management
PharmMD chooses CosmoCall Universe to power pharmaceutical consultation services for consumers.
Speech Technology News Features
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Nuance Releases a Gaming Speech Command Set
Gamers can use voice commands to play PC games; the software comes with standard Dragon Dictation.
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