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March 02, 2011
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Personalization means more than being on a first-name basis with customers
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Speech Technology Digest
SpeechCycle’s On-Demand Service Processes Billionth Speech Recognition
The company achieves significant milestone reflecting rapid customer adoption of rich phone applications.
C Technologies Selects SVOX to Give Voice to the C-Pen Scanner
SVOX text-to-speech technology vocalizes output from handheld optical character recognition device to capture and decode text.
CosmoCom Technology to Help Remove Language Barriers for Hospital Patients
MasterWord Services chooses CosmoCom contact center suite to power medical voice and video translation services
Nuance Healthcare Development Platform Brings Medical Speech Recognition to the Cloud
Cloud-based platform provides global healthcare developers access to speech recognition and clinical language understanding technologies.
Best Western Selects Interactions' IVR to Improve Customer Care
Interactions' HumanTouch Platform will provide next-generation interactive voice response technology for the hotel chain operator.
Speech Technology News Features
Ford Adds Languages to Its Sync System
The company works with Nuance to expand the system's vocabulary to 19 languages.
Altitude Software Offers Advanced Natural Language Self-Service for Contact Centers
Altitude Software, Loquendo, and SpeechVillage have partnered to expand advanced speech self-service offering.
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