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Smart Customer Service
April 13, 2011
Hotels Should Be Doing More with IVRs
Market Spotlight: Hospitality
Speech Technology Digest
VoiceBox to Power Latest TomTom Products
The partnership will bring voice recognition to in-car navigation systems.
Cyberon Releases Hands-Free Phone App
Voice Speed Dial lets Android users make phone calls by speaking a name
Vlingo Launches Virtual Assistant for the Brits
Vlingo localizes its Virtual Assistant for U.K. English, releases an Android app.
Nuance Will Power Turkcell's Voice Signature Service
Nuance's voice biometrics help reduce call handling time and make transactions more secure.
Speech Technology News Features
W3C Advances EmotionML
The Multimodal Interaction Working Group has published a last call working draft and preliminary vocabularies standard.
New Study Finds Greater Safety with Voice
The Virginia Tech Transportation Institute concludes that drivers are safer using voice-based systems for texting while in the car.
Global Alert Network Launches Hands-Free Service for Drivers
The new app uses GPS and TTS to deliver relevant information when and where the driver needs it.
The Business Case
Why Hosting Is Part of Your Future
Ignore it at your own cost
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