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Smart Customer Service
May 25, 2011
Mobile: The New Frontier for Voice Security
A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
Watson: Much Ado About Toronto
Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
Speech Technology Digest
Loquendo Releases Indian English TTS
Veena is the new female English-speaking voice with an Indian accent.
Nuance's Dragon Apps Now Support Korean
Dictation and Search apps are now available in the Korean Apple App Store.
CGS, NICE, and Presence Technology Team Up for Hosted Contact Center Solution
CirriusImpact blends the NICE SmartCenter suite of workforce optimization solutions with Presence Technology solutions.
j2 Global Communications Releases Call Recorder
eVoice lets users capture, play, review, and reference calls made or received on any phone.
Voxware Releases New Version of Voxware 3 Software
Version 4.1 features "bucket brigade" picking capabilities and batch and split assigning.
Five9 and NICE Partner on Cloud-Based Analytics
Five9 to host and resell NICE solutions for quality and workforce management.
Speech Technology News Features
Consumers Embrace Speech to Improve Smartphone Functionality
SVOX reveals popularity of text-to-speech voices with over 340,000 downloads since engine launch; discovers consumers prefer female text-to-speech voices to male
When Web Self-Service Fails, Customers Call the Contact Center
Customers turning to the Web first, but more than half still end up in the contact center.
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