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Smart Customer Service
April 30, 2014
Speech Technology Digest
Vangard Voice Partners with Stay-Linked for Mobile Voice Productivity Solutions
Partnership yields a mobile solution built on the AccuSpeech platform.
Vysk Unveils Voice Encryption for Apple and Samsung Smartphones
The new Vysk QS1 Case for Apple and Samsung smartphones encrypts communications and prevents a metadata trail.
NeoSpeech Releases New US English Female TTS Voice
Ashley is added to NeoSpeech's text-to-speech portfolio.
Inbound Call Experts to Deploy CallMiner Eureka Speech Analytics
Inbound Call Experts will use speech analytics insights to improve call center operations and ensure PCI compliance.
Adtech Global Debuts Ignite Speech Analytics Program
Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics.
Plum Voice VoiceTrends Call Analytics Is Now PCI-Compliant
Financial services and healthcare companies can now leverage call analytics without compromising sensitive data.
Verint Impact 360 Speech Analytics Helps Shanghai Unicom Hear the Voice of Its Customers
Chinese telecom provider captures, analyzes, and responds to customer insights using speech analytics from Verint.
Speech Technology News Features
Global Voice Recognition Market Forecasted to Reach $113 Billion by 2017
CompaniesandMarkets.com says the global market for biometric technologies is expected to surge as well.
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