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Smart Customer Service
April 10, 2006
Q & A
Richard Bray, General Manager, Microsoft Speech Server
Speech Technology Magazine
sat down with Rich Bray to discuss the latest Microsoft Speech Server news and the formation of the Unified Communications Group
Speech Technology Digest
Vocollect to Acquire Adherence Technologies
Vocollect entered an agreement to acquire Adherence Technologies.
MetroPCS Selects BeVocal
LAS VEGAS - MetroPCS selected BeVocal to automate its customer service experience.>
Cineworld Awards Contract to Telephonetics
Telephonetics plc won a new contract with Cineworld Cinemas Ltd, a UK cinema chain, to supply automatic speech recognition (ASR) booking and information technology to all of their 78 U.K. and Irish sites.
VoiceGenie and CareTouch Communications Release Voice Application Service
, On. - VoiceGenie Technologies Inc. and CareTouch Communications released a voice application service, "CareTouch."
Parliant PhoneHerald Broadcast Dialer Uses Acapela Speech
Parliant Corp chose Acapela text-to-speech to give a voice to its new Mac-based PhoneHerald Broadcast Dialer.
Tech S2 Releases CaseScribePC Wireless Dictation and Transcription Solution
- Tech S2, Inc. released CaseScribePC, the new desktop version of their CaseScribe hosted automated speech recognition transcription solution that allows users to dictate using a headset at their desktop PC, or upload audio files from a handheld digital voice recorder.>
Presence Technology Releases Its Contact Center Software for the Open Source Asterisk PBX
Presence Technology plans to join the open source community after developing solutions integrated with Asterisk IP telephony platform. The company also announced that Presence Optimizer Voice is now available for the Asterisk PBX.
Eicon Networks and Esna Technologies Expand Strategic Partnership
- Esna Technologies, Inc has entered into an agreement to purchase Eicon's Diva Server Boards and will be releasing Eicon's full suite of Diva® Server telephony hardware with their Telephony Office-LinX platform.
VoiceSignal Introduces Continuous Dictation for Mobile Phones
- VoiceSignal's continuous dictation solution will begin shipping this summer through mobile phone OEMs.
VoiceVerified Launches Point Service Provider (PSP) Service
- VoiceVerified launched its patent-pending voice verification delivery platform, the VoiceVerified Point Service Provider (PSP).
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