June 06, 2006
Industry News
DALLAS - EchoStar Communications Corporation, a U.S. provider of advanced digital television services, will be using the Intervoice Voice Automation Platform to enhance customer self service to its more than 12 million subscribers.
- Genesys Telecommunications Laboratories, Inc. completed its acquisition of VoiceGenie and began integrating partners and customers.>
NEW YORK, NY - Tell-Eureka named voice interaction designer Phillip Hunter as director of user experience.
NEEDHAM, Mass. - Cantata TechnologyTM appointed Paul F. Brauneis to the position of executive vice president -- finance and administration, chief financial officer, and treasurer.
- Loquendo unveiled Zosia, the new female Polish voice, heralding the launch of a new language for Loquendo TTS. >
CHICAGO — NMS Communications released the newest member of its Vision family of media servers, the Vision VoiceXML Server.
DALLAS — The United States Patent and Trademark Office issued four patents to Intervoice, Inc. over the past 18 months for technology designed to provide enterprises with enhanced call center technology.
News Feature
When it comes to service, customers express a preference for agents by a wide margin. But consumer studies show that when customers need to reach an enterprise, they will take advantage of all available channels. That's good news, because as much as they would like to, most enterprises simply can't afford an agent to personally handle every customer service transaction. In addition, enterprises increasingly find that many customers prefer the convenience of self-service. However, tactical solutions to curb costs often leave out an important element: a consistent customer experience across all channels.>