Genesys Completes Acquisition of VoiceGenie and Begins Partner Integration
- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), completed its acquisition of VoiceGenie, announced in early April, and began integrating partners and customers.
"As the market moves from legacy IVR into VoiceXML standard-solutions, Genesys will vie for global leadership," said Forrester's Elizabeth Herrell.
More than 150 VoiceGenie customers and partners attended the VoiceGenie Summit as the first joint event May 17-19 in Montreal, and more than 1,100 Genesys and VoiceGenie customers are expected to attend Genesys' annual North American conference, G-Force, in Las Vegas.
Genesys will expand its offerings for service providers, allowing them to deploy a variety of internal and network services, including managed services.
"The increased adoption of speech recognition provides a strong driver for companies to replace aging proprietary interactive voice response (IVR) systems with the standards-based voice portal systems," Gartner analyst Drew Kraus wrote in a recent report. "In addition, vendors announced end-of-life plans for their proprietary IVR systems, causing some companies to accelerate their plans to replace these systems."