December 04, 2007
Forward Thinking
SR is seen as a critical tool for enhancing worker safety and productivity and improving the bottom line.
News Feature
Apptera, a provider of technology for mobile advertising, search and commerce, has selected the Envox OnDemand hosted contact center voice solution to power its "In-Call" solutions.
Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
Further updating and enhancing its current workforce optimization (WO) and quality management (QM) systems, Verint Systems today released its Impact 360 application.
Pilot with Japanese-to-English technology is the first on a cell phone that didn't require external help.
AssistMed, a Los Angeles-based IT company that provides solutions for physicians and healthcare organizations, has added VoiceVault's Caller Authentication service to its DictAide product.
Speech Solutions
Voice biometric solutions qualify the speaker's identity, essentially adding another countermeasure to combat identity thieves. In so doing, voice biometrics improve contact center efficiency by reducing call time.