Apptera Selects Envox OnDemand to Host Contact Center Solution
Apptera, a provider of technology for mobile advertising, search and commerce, has selected the Envox OnDemand hosted contact center voice solution to power its "In-Call" solutions. Apptera’s existing "In-Call" customers will be moved to the Envox OnDemand platform.
Envox OnDemand delivers customized and scalable voice solutions to enterprises and services providers of various sizes. These include dual-tone, multifrequency (DTMF) and speech-enabled solutions, multimodal solutions, intelligent routing in call centers, live agent fall-back, and a host of unified communications offerings including auto attendant and voicemail services.
"We moved our customers to Envox OnDemand because it met the performance, reliability and time-to-market standards that they require," said Don Steul, vice president of Products and Services for Apptera. "In addition, we have seen that it delivers outstanding performance for our VoiceXML-based solutions."
Enterprises that want to monetize call traffic by automating routine tasks, such as managing customer requests for information or order processing, can use Apptera’s In-Call service. Solutions are tailored to the specifics of each customer interaction. For instance, through Apptera’s In-Call advertising, organizations can deliver targeted ads, based off of keywords, to customers through the phone. Popular verticals using this service include the retail, financial services, and transportation industries.
"Apptera's customers will benefit greatly from the superior performance, carrier-grade reliability, and the time-to-market advantages that Envox OnDemand provides," said Mark Flanagan, president and CEO of Envox Worldwide.