January/February 2010
Magazine Features
Speech Claws Its Way Forward
Adam Boretz //
10 Jan 2010
A slow speech recovery will follow a slow economic recovery.
SpeechTEK Hands-On: The Latest and Greatest
10 Jan 2010
Lab sessions give companies the chance to showcase their newest products and services.
With Hard Work Comes Prosperity
Leonard Klie //
10 Jan 2010
In 2009, speech made the best of a bad economy.
Deployments
A Delivery Service Configures Its Way to Savings
Leonard Klie //
10 Jan 2010
Outbound IVR saves Go Configure $70,000 in its first year.
A Preference for Speech
Adam Boretz //
10 Jan 2010
A healthcare provider switches from typing to transcription.
COLUMNS:
Editor's Letter
Promising Solutions for the New Year
David Myron //
10 Jan 2010
Forward Thinking
Sakhr's Arabic Language Buddy
Judith Markowitz //
10 Jan 2010
This is an iPhone application that gets it right.
Industry View
Start the Revolution Without Us
Moshe Yudkowsky //
10 Jan 2010
Speech is absent from the latest social networking innovations.
Inside Outsourcing
Is Your Self-Service Millennial-Friendly?
Jo Ann Parris //
10 Jan 2010
The new generation requires a new form of personalization.
Interact
Opening the Kimono
Melanie Polkosky //
10 Jan 2010
Lessons learned from some past speech deployment mistakes.
Voice Value
Shame on You, Amazon
Robin Springer //
10 Jan 2010
The Kindle maker should never have backed down on TTS.
Standards
Updating the Standard for Spoken Dialogues
Deborah Dahl //
10 Jan 2010
VoiceXML 3.0 should be out by the end of this year.
Speech Solutions
Speech-Enabled GPS Navigation Devices
Leonard Klie //
10 Jan 2010
FYI
Call Centers Violate PCI Standards
Leonard Klie //
10 Jan 2010
Ninety-seven percent still retain credit card information in call recordings.
Overheard/Underheard
Adam Boretz //
10 Jan 2010
Under-the-radar speech news
Speech Analytics Expected to Continue Rapid Growth
Adam Boretz //
10 Jan 2010
DMG's 2009-2010 Speech Analytics Market Report predicts increases through 2013.
Trendspotting
Daniel Hong //
10 Jan 2010
Pimp my IVR through personalization.
W3C Tackles Emotion and Multimodality
Leonard Klie //
10 Jan 2010
New working drafts of standards are released by the Multimodal Interaction Working Group.