SpiceFactory Introduces Cognito Chatbot Platform for Banks

SpiceFactory announced the launch of Cognito, a white label chatbot platform that enables on-demand, contextual banking experiences. With Cognito, banking customers can easily manage their money across accounts, track expenses, and get loan guidance, all from their favorite messaging application. Cognito chatbot platform brings personalized banking services to the digital native customers who prefer round-the-clock access to their financial information on Facebook Messenger, Slack, Viber, and other messaging apps, over searching through bank websites and clunky applications.

Cognito says it allows banks to:

• Provide on-demand access to banking services on messaging apps like Facebook Messenger, Telegram, Viber, and Slack
• Improve cross-sell/up-sell through highly targeted offers
• Provide 24/7 instant support for quick problem resolution
• Deliver frictionless Customer Experience

As a white label chatbot platform, Cognito can be customized according to a bank’s specific needs. The platform enables rapid deployment of branded chatbots for banking and easy integration with the systems of record (ERP, CRM), enabling banks to get to market in weeks, not months.