Toronto Transforms City Services with 311

This article was previously published in CRM (November 2012). Click here to read the full article.

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Genesys Helps Michigan Put Kids First

Call center technology assures timely access to child support and other services for parents in need.

10 Nov 2014

Verint Launches Audio/Video Solution for Public Safety Systems

Unified technology improves critical investigations efficiency.

11 Apr 2013

VoltDelta Powers Nevada's New 511 System

Complete 511 motorist information system will include IVR, Web, condition reporting, data fusion, and smartphone applications with survey feedback.

26 Mar 2013

VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services

The company is leveraging its 411 directory assistance and 999/911 emergency services expertise to support 511 travel advisory and other N11 services.

28 Mar 2012