Articles by Leonard Klie
Companies Turn to IVAs to Deal with COVID Surges
Automated voice solutions have helped contact centers handle rising interaction volume during the pandemic
Speech Aids in COVID-19 Recovery
A voice-enabled app can help companies detect and monitor employees with the coronavirus; meanwhile, voice and speech samples are being collected from COVID-19 patients to help develop an algorithm for identifying carriers.
Overheard/Underheard: A New Collar Gives Dogs a Voice
An AI-powered dog collar uses voice recognition technology to detect and analyze five emotional states—happy, anxious, angry, sad, or relaxed—in dogs and tracks their physical activity.
Medallia Launches Medallia Speech
Medallia brings speech analytics into Medallia Experience Cloud to deliver a holistic view of the customer journey and improve call center efficiency.
Chatbots Market Projected to Reach $9.17 Billion by 2025
The chatbot market is projected to see compound annual growth of 22 percent over the next five years, Valuates reports.
There’s Tech for the Tough Spots
Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.
Market Spotlight: Voice Dominates the Future of Consumer Electronics
As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them
IBM, Apple Build on Natural Language Processing
The two industry heavyweights plan to bring to market new natural language processing (NLP) technologies that will help computers and customers communicate in clearer, more natural-sounding ways
Breakthroughs in Speech Are Just Beginning
Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry
Research Finds Older Generations More Likely to Use Voice Search
Voice use is gaining in popularity among older Americans.
Market Spotlight: Government
In all of these sectors of government, the technology gap is massive, largely because of a lack of funding, knowledge, or a desire for change.
Jibo is Finally Ready to Roll
After a number of delays that slowed production by more than a year, Jibo has finally begun shipping its eponymous interactive, voice-enabled family robot.
Assistive Technologies: Helping The Disabled Join The Technological Revolution
Text-to-speech and automatic speech recognition technologies can help those with vision or hearing loss.
The Future Is Full of Possibilities
As we've done now for the past few years, Speech Technology magazine is again dedicating its first issue of the new year to a preview of what's to come in our small corner of the world. We've highlighted the six technology areas where we see the most impact: speech engine, speech analytics, voice biometrics, virtual assistants, speech developer platforms, and assistive technologies.
Amazon Launches Alexa for Business
AWS has created a business-specific version of its voice-enabled virtual assistant.
Amazon Launches Voice-Powered Alexa for Business
AWS has created a business-specific version of its voice-enabled virtual assistant.
Speech: The Solution for ‘What’ Ails You
The benefits of speech extend through every step of the medical process, from making appointments to receiving diagnoses
Voice Assistants Get Friendly with One Another
Amazon Alexa and Microsoft Cortana will soon be able to talk to each other
Under-the-radar speech news
Jibo Is Finally Ready for Sale
The highly anticipated social robot for the home is now available nationwide.
An Integration Is Imminent Between Alexa and Cortana
Amazon's and Microsoft's virtual assistants will soon be able to interact with one another.
Under-the-radar speech news
Market Spotlight—Consumer Electronics: Apple Brings Siri Home
Apple gave its biggest fans the first glimpse of its HomePod system
Voice Biometrics Needs to Adapt
Accuracy has been a top-of-mind concern
Speech Is Gaining Invisibility
But it is taking on the role of disruptor, not disruptee
Amazon Launches Alexa Device SDK
The Amazon Voice Service Device SDK lets device manufacturers add Alexa to their own equipment.
Smart Home Technology Faces Adoption Challenges
Of those who own smart home systems, roughly a third use voice functionality, a ReportLinker survey found.
If Speech Will Help, Bring It On!
The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Under-the-radar speech news
There’s Never Been a Better Time to Be a Developer
Market Spotlight: Advertising Has More Draw When Speech Is Included
Voice technologies are hard at work ensuring advertisers that their messages are getting out
Under-the-radar speech news
IBM Eyes Speech to Spot Mental Maladies
IBM Research predicts that in five years, patterns in speech and writing analyzed by cognitive systems will provide clinicians tell-tale signs of early-stage mental and neurological conditions
Digital Assistants to Bring in $623 Billion by 2020
Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert
Nuance Adds Deep Learning to Dragon
Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.
Overheard/Underheard: Kenmore Unveils the Alfie App
The voice-controlled intelligent shopper can help you find the right product at the best price
Market Spotlight: Speech Technology Eases the Pain of Electronic Healthcare Records
Healthcare organizations today are being pulled in many directions as they try to provide higher quality care while at the same time reducing costs and maintaining regulatory compliance.
Samsung Acquires Virtual Assistant Viv
Samsung moves further into voice-enabled, natural language interfaces for developers.
Google's DeepMind Develops an Entirely New Approach to TTS
The revolutionary WaveNet technology creates sound waves to generate audio that is more natural sounding than traditional TTS, the company says.
The 2016 Speech Industry Star Performers: 7
The 2016 Speech Industry Star Performers: Acapela Group
The 2016 Speech Industry Star Performers: Sensory
The 2016 Speech Industry Star Performers: SoundHound
The 2016 Speech Industry Star Performers: Verint
The 2016 Speech Industry Star Performers: VoiceBox Technologies
The 2016 Speech Industry Luminaries: Kate Dilligan
The 2016 Speech Industry Luminaries: Lars-Erik Larsson
The 2016 Speech Industry Luminaries: Alex Lebrun
The 2016 Speech Industry Luminaries: Todd Mozer
Market Spotlight: Voice Functionality to Grow 80 Percent in Five Years
NICE Acquires inContact
Speech Market to Reach $12 Billion by 2022
Overheard/Underheard: KITT.ai's Snowboy to Help Developers Add Voice Activation
NICE Introduces Engage 6.5
The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
Cyara Launches Virtual Agent
The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
Verint Acquires Contact Solutions
The deal extends Verint's Actionable Intelligence vision with real-time, contextual self-service software. (Featured on SmartCustomerService.com.)
Overheard Underheard: Under-the-Radar Speech News
Market Spotlight: Banking on Speech to Prevent Fraud
BBC Pilots Automatic Translation Tool
Technology automatically converts news scripts to other languages and speaks them aloud with text-to-speech synthesis.
eBay Finds a NICE Way to Save
NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
The Art and Science of Error Handling
A conversation with an IVR is still a conversation, and the same rules have to be applied. A Q&A with Google's Nandini Stocker.
Enacomm and VoiceVault Provide Voice e-Signature Solution
Voice biometric identity verification allows organizations to eliminate ink-based signatures for authentication.
W3C's Voice Browser Working Group to Disband
The World Wide Web Consortium's subgroup created the VoiceXML standard, but sees interest shifting away from IVRs to smartphone apps.
Speech Industry Sees a Flurry of Patent Activity
More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.
Speech Will Be a Main Interface for Mobile Devices by 2020, Tractica Predicts
Tractica expects speech recognition to achieve 82 percent penetration in smartphones, tablets, and wearables in five years.
7 Adds Deep Neural Networks to IVR
Microsoft's DNN technology brings greater speech recognition accuracy to the 7 Customer Engagement Platform.
The 2015 Speech Industry Implementation Awards: Afni
The 2015 Speech Industry Implementation Awards: Michigan Office of Child Support
The 2015 Speech Industry Luminaries: Kristie Goss
The 2015 Speech Industry Luminaries: Drew Lanham
The 2015 Speech Industry Star Performers: Acapela
The 2015 Speech Industry Star Performers: Amazon
The 2015 Speech Industry Star Performers: Apple
The 2015 Speech Industry Star Performers: Google
The 2015 Speech Industry Star Performers: Microsoft
The 2015 Speech Industry Star Performers: Nexidia
The 2015 Speech Industry Star Performers: SpeechPro
Speech and Voice Recognition Markets to Grow Twelvefold
W3C Pushes a Multimodal Development Standard
Market Spotlight: Speech Finds Its Place in In-Car Systems
Overheard/Underheard: GetAbby's Avatars Get Real
Sensory Adds Deep Learning to TrulyHandsfree Platform
New speech extraction techniques in TrulyHandsfree 4.0 allow spoken commands to cut through real-world noise.
Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics
The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
USAA and Nuance Create a Financial Virtual Assistant
The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Verint Releases Identity Authentication Solution
Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
MindMeld, Sense.ly Partner on Virtual Nurse App
Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
CallMiner Introduces Eureka Fall 2015
The latest iteration of CallMiner's interaction analytics solution increases speed to intelligence.
Call Center Recording Market Sees Tremendous Growth
The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
VoiceBase Teams up with Genband to Offer Embedded Solutions with On-Demand Speech Analytics
Automatic transcription, keyword detection, and call scoring power a new breed of voice applications.
Sensory Releases TrulyNatural Deep Neural Net Speech Recognition
Jibo has signed on as the first TrulyNatural customer.
Natural Language Processing Strives to Meet Star Trek Standard
Systems are not yet fully conversational, but they're on their way
Speech Technology Speeds Police Response
Philips's dictation and transcription technology helps a Minnesota police force increase efficiency and reduce costs
Domain-Squatting Scheme Exploits TTS
Overheard, Underheard: TalkRocket Pro Lets a User's Location Do the Talking
Market Spotlight: Voice Moves Up to the Cloud and Down Market
CallMiner Adds SpeechPro Voice Biometrics to Eureka Apps
SpeechPro's technology can separate speakers in call center recordings. (Featured on DestinationCRM.com.)
Dictionary.com Unveils Voice App for Apple Watch
Voice-activated definitions are available with a flick of the wrist.
Convergys Analytics and Nexidia Announce Partnership
Convergys Analytics partners with Nexidia to expand speech analytics capabilities.
Microsoft Adds More Speech Capabilities to Skype Translator
New languages, vocal warnings, and control options round out Phase 2 of Skype Translate.
Verbatim-VR Launches Error-Free Voice Recognition
New shared correction and knowledgebase technology helps improve speech recognition accuracy.
NICE Releases IVR Journey Analytics
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Honeywell Tests Voice Recognition in Plane Cockpits
Pilots will be able to use voice to perform some routine commands.
LinguaSys Launches Natural Language User Interface Server
With LinguaSys' new NLUI Server, developers can create natural language conversational interfaces in more than 20 languages.
The 2015 State of the Speech Technology Industry: Application Testing and Tuning
The 2015 State of the Speech Technology Industry: Contact Center Outsourcing
The 2015 State of the Speech Technology Industry: Speech Engine
Overheard/Underheard: MAID Oven Gets Home Cooks Out of the Kitchen Faster
Financial Services: Call Recording Answers the Regulators' Call
Space...The Final Frontier for Speech?
Skype Translator Emerges
Nexidia Brings Neural Phonetic Speech Analytics to Audio Discovery
Enhancements provide visual data analysis and improved tools for review and workflow for the legal market.
Aspect to Offer SpeechPro's VoiceKey on Its Innovation Exchange
SpeechPro's VoiceKey voice biometric solution selected for Aspect's new software marketplace for customer engagement solutions.
Jibo Names New CEO, Raises $25 Million
Former Nuance executive Steve Chambers takes on the role of CEO as founder Cynthia Breazeal becomes chief scientist.
EasyAsk Releases Voice Shopper
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices.
Sensory Expands Market for TrulyHandsfree Speech
Intel is just one of the firms to implement the voice trigger and speaker verification technology.
Alorica Acquires West's Agent Services Businesses
The $275 million deal expands Alorica's capabilities, service offerings, and delivery options. (Originally appeared on DestinationCRM.com)
Skype Translator Emerges in Preview Version
Microsoft yesterday released a limited version of its real-time, speech-enabled translator.
NoteSwift Takes Medical Dictation to the Next Level
NoteSwift takes dictated speech and integrates it directly into doctors' electronic health records.
TCN Launches Platform 3 VocalVision
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents.
Amazon's Echo Is a New Voice-Controlled Device
The Echo speaker doubles as a speech-enabled personal assistant.
HTML5 Is Live
The programming language will become the platform of choice for designing and deploying multimodal applications.
Genesys Helps Michigan Put Kids First
Call center technology assures timely access to child support and other services for parents in need.
Smart Voice Alliance Launches
Li Creative Technologies Enters the Voice Biometrics Arena
The company's solution boasts nearly 100 percent accuracy.
On SpeechTEK's Third Day, Hollywood Challenges the Industry
Pop culture has been both a help and a hindrance to the perception of the speech industry, panelists contend.
On SpeechTEK's Second Day, the Future Is on Display
Conference speakers bring light to technologies that are no longer science fiction.
SpeechTEK Speakers Call for Conversational Technologies
Speech will always come up short until it can engage in two-way dialogues, panelists point out.
EmotionML Advances as a Standard
IVR Continues to Spark Interest in Utilities
Overheard/Underheard: MIT Media Lab FingerReader Converts Text to Audio Signals for Vision-Impaired
Star Perfomers: Amazon's on Fire
Star Performer: Apple Is More Siri-ous
Star Performers: Expect More from Expect Labs
Star Performers: Microsoft Makes Mobile Moves with Cortana
Star Performers: Nuance Advances Enterprise and Consumer Efforts
Star Performers: Sensory Saves Power and Debuts Speaker Verification
Star Performers: SpeechPro Brings Verification to Cloud, Web, and Mobile Tech
Domino’s Adds Voice Ordering to Mobile Apps
Domino's new virtual assistant is based on Nuance's Nina Mobile technology.
Speech Is Helping to Identify Concussions
Waveform Communications is developing a speech recognition product that compares how people produce vowel sounds to zero in on brain injuries.
Microsoft Introduces Cortana, Its Answer to Siri
Momentum Builds for Voice Stress Analysis in Law Enforcement
Overheard/Underheard: CVS Prescription Service Aids Visually Impaired
Speech Is Set to Dominate the Wearables Market
A voice interface opens a world of possibilities for wearable devices.
County Jails Unlock the Secret to Fewer Calls
Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
SpeechTrans Updates SpeechTrans Ultimate for Windows 8.1
SpeechTrans Ultimate for Windows 8.1 offers real-time speech-to-speech translation, dictation, and instant messaging on Facebook, Google Talk, Yahoo!, and AIM.
Vonjour Releases Virtual Voicemail Dashboard
Vonjour.com releases virtual voicemail dashboard to provide businesses a central hub to communicate with customers.
VoiceVault Releases the ViGo Development Platform
ViGo is a development platform for mobile voice security applications.
Honeywell Releases New Version of VoiceCatalyst
Vocollect VoiceCatalyst 2.1 makes it easier to implement voice picking in the warehouse.
IBM's Watson Brings Cognitive Computing to Customer Engagement
While the technology is still new, early developments are piquing interest in its future potential.
AppTek Releases Omnifluent Mobile Speech Translation Apps
Bidirectional apps provide real-time speech and text translation on iOS devices.
Nautilus Puts Speech Analytics to Work
CallMiner Eureka is the right fit for the home exercise brand.
Biometrics to Drive Voice Recognition Market Growth
Global VoIP Service Revenue on the Rise
Siri Hits the Road in New Car Models
Intel Is Working on a Smart, Voice-Enabled Headset
Intel's "Jarvis" is a smart, wearable personal assistant that doesn't need an Internet connection.
Voice Stress Analysis Technology Is Replacing Polygraphs
CVSA boasts more than 95 percent accuracy and lower cost of operation than polygraphs.
Genesys Further Ventures into the Cloud with Ventriloquist Acquisition
The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions.
Jabra Releases BIZ 2300 Headset Purpose-Built for the Contact Center
Jabra's new BIZ 2300 headsets offer improved speech recognition, durability and comfort for contact center environments.
RingPlus Launches In-Call Mobile Voice Apps
Several of the speech-enabled apps available now include real-time transcription, recording, and translation.
Expect Labs Launches MindMeld Intelligent Conversation Assistant
MindMeld listens to conversations and finds related information before users have to search for it.
Frost & Sullivan Finds Integration of Biometrics in Consumer Electronics a Fast-Emerging Trend
Frost & Sulivan predicts that fingerprint recognition will remain the leading biometric technology, but voice is also expected to grow.
The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016
Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Amcom Speech Recognition Answers a College's Call
Middlesex County College benefits from a voice-based call attendant solution.
Apple Upgrades Siri in Latest iPhone, iOS Releases
Nuance Adds Speech to Aldebaran's NAO Robots
The NAO robot delivers natural and conversational interactions with Nuance's voice recognition and text-to-speech.
Natural Language Processing Market To Grow Rapidly
MarketsandMarkets predicts the natural language processing market will grow at 21.1 percent annually through 2018.
Nuance Introduces Clinic 360 Suite for Medical Documentation
Clinic 360 integrates speech recognition and transcription to drive improved medical workflows.
Transcription Outsourcing Releases Free Dictation App
The company's iPhone app is free to use; customers pay per minute of transcription time.
Business Booms for Voice-Over Talent
A movie has sparked interest in voice-overs for everything from TV commercials to wedding videos.
Demand Favors Hosted IP Telephony and Unified Communications
Frost & Sullivan research finds improving technologies and evolving business models expand customer choices.
BT, Truphone Partner on Mobile Recording Solution
The new app will allow U.S. financial services firms to record calls and text messages for federal regulatory compliance.
Unified Communications Market to Nearly Triple by 2018
Speech Answers Compliance and Cost Concerns
Phantom Data Services Releases Voice Scrambler
The real-time audio processing app features voice changer, pitch shifter, voice scrambler, and descrambler.
Fonetic and ASC Telekom Partner on Solution for Banks
New solution fosters compliance with government regulations around the world for recording and analysis of transaction records.
AAA Urges Drivers to Stop Using Speech
New research finds hands-free does not mean distraction-free.
Space Flights Bring Speech Technology Home
IEEE experts explore space technology advancements' impact on consumer electronics.
Genesys to Acquire SoundBite Communications
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
Building a Sound Social Presence
Microblogging enhanced with audio could bring personality to posts.
Genesys Acquires Angel.com
Voice and Email Merge in Skype for Outlook
Microsoft integrates voice and video calling service into its popular email app.
Toronto Transforms City Services with 311
Canada's largest city improves customer service with updated contact center technologies.
IBM's Watson to Help Cancer Care
Research Finds Danger in Voice-Based Texting While Driving
A new study finds drivers are also distracted while using hands-free technologies in the car.
NeoSpeech Turns TTS Over to Amazon Hosting
Developers can now access more reliable TTS Web Services.
Genesys to Acquire Angel
The $110 million deal brings more cloud offerings to Genesys.
Sensory Announces TrulyHandsfree Voice Control 3.0
TrulyHandsfree is enhanced with user-defined triggers and passphrases.
Speech Finds a Home
Talking to the walls might not mean you're crazy.
Mobile Technology Solves TV Troubles
Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
Clearing Up the Hype Around Hypervoice
Speech to Play a Bigger Role in Translation Technologies
Drivers Prefer Speech, But It Needs Work
Oracle Buys Acme Packet
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
Customer Service Metrics That Matter
One-third of companies are missing the mark. Don't let yours be one of them.
IVR Delivers for a Propane Gas Supplier
AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
Nuance Plans a (Truly) Hands-Free Phone
Speech-Enabled Virtual Assistants for Landlines?
Nuance to Acquire Ditech Networks
Strong Gains Expected for Speech
Global VoIP Revenue to Reach $65 Billion in 2012
IVR Is the Right Prescription for This Pharmacy
TalkRx keeps small, independent stores competitive with retail giants.
HD Voice: A Crystal-Clear Connection
Wideband audio can make enterprise applications more accurate.
A Small Firm Takes on the Big Smartphone Makers over Voice Patents
NY Area Airports Pilot Speech to Speed Travelers Along
ETS Adds Voice identification to Increase TOEFL Exam Security
CereProc Signs on for New UK Education Initiative Using Speech
The U.K. government-sponsored program launches two TTS voices for use in England's education system.
NICE Debuts First Session Recording Solution Based on SIPREC Protocol
Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities.
Sensory Introduces Speaker Verification for Mobile Devices and Consumer Electronics
Speaker verification is designed with a small footprint and low power consumption for integration into all types of devices
CallCopy Connects for Columbus Team
The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Speech Analytics Set to Surge
British Government Makes Investment in Literacy
Voice Biometrics Comes of Age
A Small Firm Takes on the Big Smartphone Makers over Voice Patents
Potter Voice Technologies is suing Apple, Microsoft, Google, and others over a patent that covers natural language voice control of a computer.
Avaya Unveils “Collaborative Cloud” Strategy and Solutions
Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
EasyAsk Debuts Mobile Quiri Platform
Corporate mobile app combines voice, search, mobile display, and interactions.
American Customers Have a NICE Flight
Airline improves the customer experience with NICE Systems' SmartCenter suite.
Voice Could Open New Doors for Hotels
Genesys Sets a New Course
Aspect Inks a UC Distribution Deal with Dell
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
SpeechCycle Awarded Patent for Repeat Caller Process
New patent covers call back disposition and re-evaluation in IVR-based customer care.
Genesys Sets a New Course
Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
Can Mobile and IVR Coexist?
Customer interaction technologies should support one another, not compete.
IVR Identifies At-Risk Students
Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
A Matter of Convenience
A c-store distributor realizes double-digit gains with a voice-driven warehouse application.
New Players Join the Speech Industry
Powerful new players are piquing the interest of analysts.
Voice Rec Is a Pain Point with Vehicle Navigation Systems
Voice recognition is one of the key areas affecting customer satisfaction with in-car navigation systems.
New Speech Solutions Treat Smaller Practices
New tools ease small healthcare providers' transition to electronic health records.
A New Voice Biometric Vendor Emerges
Australia's Auraya launches the ArmorVox voice security application suite.
LumenVox Now Offers TTS
New Speech Engine now features text-to-speech, a completely new functionality for LumenVox
VoiceHub Launches Low-Cost Call Router with Speech Recognition
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Can Voice Biometrics Hack Computer Security?
Speech technology can protect customer data against small-scale attacks.
Call Recording Resolves Disputes at Medical Practice
Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
IVR Investment Pays Off for Bank
Australia's Westpac overcomes service issues with a more automated platform.
Nuance and Vlingo Battle in Court
A federal jury in Boston in early August settled one patent case leveled against Vlingo by Nuance Communications, but the legal battles between the two rival Massachusetts speech companies are far from over.
Alcatel-Lucent Unveils Mobile Capabilities for Genesys
One piece of Alcatel-Lucent's Enterprise Business Unit, Genesys Telecommunications Labs, received the equivalent of a corporate makeover that places it at the forefront of the mobile revolution.
Speech Is a Key Component of iPhone 4S
Apple, on October 4, unveiled its iPhone 4S, packed with a host of speech capabilities, including an intelligent assistant that helps users get things done simply by asking.
Market Spotlight: Retail
NFC as a talking shopping aid.
Avaya Acquires Speech Analytics Vendor Aurix
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Interactive Intelligence to Launch Cloud-based Communications Trial Program
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Nuance Launches Its First Mobile Advantage Apps
The first two apps in the suite are designed to steer customers to mobile smartphone applications.
Suite Evolution Drives Contact Centers
Bundling apps improves data management, customer experience
Aetna Members Get Answers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
A Window of Opportunity
Call center software helps Blinds.com boost revenue, cut service calls
The Prescription for Speech Delivered at SpeechTEK 2011
In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
Nuance Agrees to Acquire Loquendo
Deal is valued at $75.5 million
Nuance, Ford Collaborate on Speech Understanding and Intent
Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
Alcatel-Lucent Unveils a New Strategy for Genesys
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
Google to Acquire Motorola
The deal is worth $12.5 billion and brings a hardware manufacturer to the Android platform provider.
Nuance to Acquire Loquendo
The deal is worth $75.5 million and brings together two speech technology leaders.
Writing a Prescription for Speech
Companies need to start thinking about IVRs in a mobile and multimodal context.
Voxeo Announces Prophecy 11 and VoiceObjects 11
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Speech Takes on New Roles
A growing interest in speech as part of a larger solution set is emerging.
Nexidia to Release ESI 9.0
New product suite version includes increased scalability and enhanced performance management capabilities.
Angel Voice-Enables Social Networks
New applications let users post voice files to Facebook and Twitter.
Verint Will Acquire Vovici
The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
SpeechCycle Awarded Patent for Spoken Language Understanding
New patent deals with error recovery when an utterance can't easily be mapped to a specific path in the call flow.
Microsoft to Acquire Skype for $8.5 Billion
Software giant targets Internet and smartphone markets
Nokia Turns to Windows Phone Platform
Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
Hosted Solutions Slash Cost of Ownership
Cloud-based offerings bring substantial savings over on-premises systems
Nuance Releases New Dragon Version and New Dragon Remote Mic App
Version 11.5 adds new social media sharing capabilities, correction and editing features, and more.
Interactive Intelligence Releases Customer Interaction Center 4.0
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
One Call Now Acquires Vontoo
The mass message notification systems supplier acquires a permission-based automated marketing solutions provider.
Nuance Launches Complete Care Multichannel Solutions
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Xbox 360 Brings Voice Searches to TV
New offering combines Micrososft's Xbox and Bing technologies to let users request content by voice.
Microsoft Plans to Acquire Skype
Microsoft hopes the $8.5 billion purchase will give it a greater share of the Internet and smartphone market.
Verint Unveils Voice of the Customer Analytics Platform
Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
ClickFox Reveals Customer Identification Pitfalls During Self-Service
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Analytics Captures Consumer Sentiment
Technologies blend data from different sources, emotional states, and moments in time
SpeechCycle Dedicates Division to Smartphone Customers
The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
Call Centers Receive Guidance on Protecting Credit Card Data
PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
Mobile: The New Frontier for Voice Security
A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
IVR Is Good News for Scripps
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Rural Arizona Connects With Residents
Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Market Spotlight: Government
Voice R&D responds to homeland security requests
W3C Advances EmotionML
The Multimodal Interaction Working Group has published a last call working draft and preliminary vocabularies standard.
Global Alert Network Launches Hands-Free Service for Drivers
The new app uses GPS and TTS to deliver relevant information when and where the driver needs it.
Verint Releases Audiolog 5 for SMBs
Contact center software enhancements support mobile and multimedia customer interactions.
VoIP Services Market Nears $50 Billion
Business adoption fuels strong growth; industry should reach nearly $75 million by 2015, Infonetics data reveals.
Nuance Takes Natural Language on the Fast Track
New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
SpeechCycle Launches SmartCare Mobile
The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
SpeechCycle Launches Mobile Division
Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
What's In A Name?
Personalization means more than being on a first-name basis with customers
Call Recording System Identifies Agents by Voice
New system uses speaker recognition to identify agents on call recordings.
Speech Is the True Blue Choice
Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Free Voice-to-Twitter Services Kept Egyptians Connected
Nuance Advances Into Voice Biometrics
Hotels Should Be Doing More with IVRs
Market Spotlight: Hospitality
Free Voice-to-Twitter Services Keep Egyptians Connected
Google has created a way for Egyptians to call in their Twitter feeds and have them posted online.
W3C Solicits Comments on Multimodal Architecture
The standards body has published a last-call draft of Multimodal Architecture and Interfaces.
A Gray Area
Today's seniors can't be left out of VUI design decisions.
New App Brings Social Media to Standard Voicemail
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
For Full Benefit, Speech Use Has to Be Meaningful
Market Spotlight: Healthcare.
Reducing the Cost of Every Dialogue
An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Speech Synthesis With Emotion
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
RightNow Introduces Voice Experience Manager
RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
Saving Costs Vs. Saving the Customer
Companies need to balance cost savings with customer service when determining the success of a speech system.
VoIP and Voicemail-to-Text Make a Better Network
A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
A VoIP Softphone
Market Spotlight: Assistive Technologies for the Disabled
Speech as an enabler has room to grow.
Standards Hit Speech on the Web and Voice Biometrics
ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
New App Brings Social Media to Standard Voicemail
TTS and speech recognition combine with traditional voicemail platforms to make for a more interactive messaging experience.
Sensory Releases Truly Handsfree Trigger SDK for iPhone and Android OS
Total hands-free control is now possible for new, popular voice search applications.
Google to Hang Up on Free DA
The search engine giant will end its voice-powered Goog-411 service in mid-November.
FurstPerson Releases Interactive Hiring Simulation
CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
Verint Extends Customer Interaction Analytics Portfolio with Sentiment and Text Analytics Software
Customers will benefit from a unified, multichannel view of customer experiences and behaviors.
SpeakerText Creates Interactive Video Transcripts
New service makes online video social and searchable.
SSML 1.1 Becomes a W3C Recommendation
Speech Synthesis Markup Language (SSML) offers developers a way to control synthetic speech.
Speech in the Path of the Storm
Mass-messaging systems help communities prepare for hurricane season.
Weathering the Storm
A call center solution helps a credit union improve member services, increase reliability, and support future growth.
Keynoter: Natural Language Processing Has Huge Potential
A university professor calls NLP the wave of the future in speech.
Microsoft Continues Its Pledge to Speech
Lunchtime panelists stay the course toward speech as the natural user interface.
Global Market for UC Projected to Reach $16.8 Billion by 2015
A new report predicts continued growth after two years of almost inactivity.
Market Spotlight: Education
TTS hits the broader student market.
Voice-Enabled Bluetooth in-Car Speakerphones
ANSI Publishes Voice Biometric Data Standard
The standard lays out the type and format of information that should accompany recordings.
Voxeo Acquires Cloud Communications Startup Teleku
The deal expands Voxeo's voice and text messaging application development environment.
Alelo Has a Busy Summer
The interactive language-learning programs manufacturer wins some prime contracts and launches new programs.
Day 2 Keynoter: Natural Language Processing Has Huge Potential
Interactive planning, human-robot interaction, medical advising, and interactive data exploration are among the potential use cases.
U.S. Rep. Giffords Adds Speech Technology to Her Web Site
Audio Eye makes congresswoman's official Web site accessible to the disabled via TTS and video captioning.
West Interactive Acquires TuVox
The deal increases West's speech applications and professional services expertise.
Avaya Launches Next-Generation Customer Service and Collaboration Applications
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Tech Names Its Annual Industry Awards Winners
Leading vendors, user companies, and visionaries are honored in fourth-annual awards issue.
The 2010 Speech Luminaries
Speech Luminary: Dictation Everywhere
Peter Mahoney, senior vice president and general manager of Nuance Communications' Dragon product line.
Speech Luminary: Powerful Friends
Craig Walker and Vincent Paquet, product managers of Google Voice.
Speech Luminaries: From Recognition to Understanding
Michael Finke, CEO and founder of M*Modal
Speech Luminaries: Answering the Call
Torsten Brand, 1963-2010
The 2010 Star Performers
Star Performer: Google
Expansion mania hits
Star Performer: Volt Delta
Speech is the ticket
Star Performer: Oddcast
Better with baby talk
Star Performer: BBN Technologies
A multimedia mogul
Market Leaders: Speech Self-Service Suite
Market Leaders: Speech Security
Market Leaders: Professional Services
A Glimpse of What's to Come
Students develop speech apps as part of a new engineering class at MIT.
Google Voice Is Now Available to All
After a year of use by invitation only, Google finally makes its communications platform open to the general public.
Metaswitch Enhances Unified Messaging Portfolio with Voicemail-to-Text
New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
AudioMicro Acquires Audioo, Launches Outrageous New Voicemail Sharing Service
The Audioo platform lets users auto-stream, publicly share, and store voicemails from handsets and services like Google Voice.
Nuance and IBM Team to Advance Next-Generation Natural Language Speech Technology
Research collaboration aims to break barriers with conversational and intelligent speech products.
Interactive Intelligence Enhances Communications-as-a-Service Offering
Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
Smartphones: The New Frontier for Voice Biometrics
Conference speakers tout the technology's potential for making mobile transactions more secure.
When in Rome...
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Nuance Introduces Speak & See Suite With Dragon NaturallySpeaking
The solution makes reading, writing, language learning, and interaction with the PC easier.
Are Consumers More Responsive to Male or Female Voices?
A new survey reveals customer sentiment in advertising messages.
YouTube Expands Video Transcription Option for All
Businesses can benefit from an expanded audience base.
Delivering the Intangibles
A call recording and monitoring solution brings out the best in agents and managers.
Market Spotlight: Travel and Transportation
Speech takes flight among pilots and tower personnel.
UTOPY Unveils New Solutions to Maximize Customer Satisfaction and Retention
Built atop UTOPY's speech analytics platform, UTOPY Customer Satisfaction and UTOPY Customer Retention deliver insights into the customer experience.
Newfound Launches Free 48-Port Version of Its Call Recorder
New IP Call Recorder 2.0 is now available for immediate download,
Google Expands Voice Search in Google Maps
Search by Voice comes to Google Maps 4.1 for Windows Mobile and Symbian S60 phones.
New Genesys 8 Software Suite Launches
New customer service suite includes all the tools to manage customer conversations across channels and time.
Sangoma NetBorder Call Analyzer 2.0 Now Available
New release of Call Progress Analysis engine improves outbound call accuracy and facilitates international deployments.
Angel.com Merges Business Intelligence with IVR Technologies
New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
Speech Rec Gets a Boost in Medical Journal
Nuance takes comfort from the support that the technology receives.
UTOPY Announces Three New Powerful Solutions
First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
Security in the Cloud
Your data is secure with low-cost hosting options for voice biometrics.
Messaging System Passes the Test
In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
Is Google's New Phone Sparking a Mobile War?
With its Nexus One 'superphone,' Google looks to take on Apple.
Market Spotlight: Nonprofits
Low-cost solutions could make a contribution.
YouTube Expands Video Transcription Option for All
The move is seen as a shot in the arm for speech technologies.
Avaya Introduces Unified Communications Solutions for Healthcare
New solutions address patient flow, care coordination, and other key challenges for healthcare providers.
Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution
Technologies and services combined to allow for a deeper analysis of call center interactions.
Yap Sees Gains in Voicemail to Text
The company signs two big clients, demonstrating growing interest among enterprises and carriers.
Adeptra Survey Reveals Banks and Card Issuers Are Investing in Technology to Battle Fraud
Banks and card issuers recognize a need to improve fraud reporting and prefer to use direct methods to contact customers.
With Hard Work Comes Prosperity
In 2009, speech made the best of a bad economy.
Call Centers Violate PCI Standards
Ninety-seven percent still retain credit card information in call recordings.
W3C Tackles Emotion and Multimodality
New working drafts of standards are released by the Multimodal Interaction Working Group.
A Delivery Service Configures Its Way to Savings
Outbound IVR saves Go Configure $70,000 in its first year.
Speech-Enabled GPS Navigation Devices
Market Spotlight: Telecommunications
Speech is right for directory assistance
Google Showcases New Voice-Enabled Smartphone
The company calls its new NexusOne mobile device a "superphone."
Avaya Completes Nortel Acquisition
New product roadmap expected within 30 days.
Cbeyond Launches Cloud-Based Virtual Receptionist
The service offers call answering, call routing, voicemail integration, company directory, and more.
W3C Tackles Emotion and Multimodality
New working drafts of standards are released by the Multimodal Interaction Working Group.
Speech Is Right for Directory Assistance
New research finds speech recognition outperforms operators and databases in accuracy and speed.
Interactive Intelligence Releases SIP Station
New communications device offers an affordable, simple alternative to IP desk phones.
Intel Reader Transforms Printed Text to Spoken Word
Intel launches a mobile, speech-enabled handheld device for people with reading or vision problems.
Google Extends Voice Search to Chinese
The company says Mandarin Chinese is the first of many languages to be available.
Federal Judge Approves Voice Technology To Monitor Sex Offenders
U.S. district court validates voice stress analysis as being as reliable as polygraph examinations.
Speech Declares Its Independence
Warehousing systems evolve to the point where they can act with any kind of hardware, software, vendor, and voice.
A Matter of Time
An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.
Voxeo Acquires Motorola’s VoiceXML Browser Technology
The deal includes all of Motorola's rights to and interests in the VoxGateway VoiceXML browser.
Avaya's Nortel Bid Goes Through
As the bidding process ends, Avaya comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units
Preference Low for Voice Channels
Convergys research finds favor growing for online channels over speech-enabled systems.
Defense Logistics Agency to Test Vangard Voice in Warehouse Operations
DLA awards the speech provider a contract to create a voice prototype solution for its worldwide supply chain.
KLAS-TV Turns to Pronexus to Create Time and Weather IVR Solution
IVR toolkit VBVoice used to quickly develop self-service application.
New Unified Messaging App Goes Out for Beta
Rocketvox integrates voice technologies from Ribbit and PhoneTag and provides a single inbox for all types of messages.
Verint Upgrades Speech Analytics for Public Safety
New product lets 9-1-1 call centers mine recorded calls, spot trends quicker.
Voxeo Acquires Motorola's VoiceXML Technology
Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
Property of ??????????
Who owns a speech analytics application determines how the data is distributed.
Managed Services Get a Boost in the Down Economy
Mobility, unified communications, and VoIP top the list of technology investments.
Across the Digital Divide
A police department gains efficiency with digital recording and transcription software.
MyVocal Serves Up Mobile Audio Content
Startup unveils personalized mobile audio content service for commuters.
Arabic Voice Translator Debuts for iPhone
A new English-to-Arabic speech translator for iPhone is available at Apple's App Store.
Avaya’s Nortel Bid Goes Through
As the bidding process ends, Avays comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units.
New Service Lets Consumers Listen to the Web's Top News
BuzzVoice converts breaking stories to audio in real time, letting consumers listen and multitask everywhere.
The 2009 Speech Luminaries
The 2009 Star performers
The 2009 Market Leaders
Market Spotlight: Education
TTS to Start the School Year
Voice-Based Lie Detector Technology Gets a Patent
Voice stress analyzer measures frequencies to get to the truth.
Spy Software Now Available for iPhone
Users can remotely track, log, and record activity on one phone from another phone.
Loquendo Brings Its Voice Technologies to the Asterisk Community
Loquendo and Digium partner to allow creation of multilingual speech applications based on the Asterisk developer platform.
Speech in Need of a Bailout?
Problems persist with speech automation, but banks are looking at expanding its use anyway.
Speech Takes Airline to New Heights
By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.
Swine Flu Outbreak Increases Schools' Use of Speech
Schools across the country have turned to voice broadcasting to reassure parents and address concerns.
IVR Market Expected to Continue Growing Through 2011
While IVR and voice portals have a bright future, VoIP sees a slowdown.
Microsoft to Halt Response Point Offering
The software giant announced this week plans to scale back its Response Point small business VoIP and UC solution.
Swine Flu Outbreak Increases Schools’ Use of Speech
Schools across the country turned to voice broadcasting to reassure parents and address concerns.
We Want YOU to Get This Call
With outbound IVR, it's all about getting the message to the right person.
Tellme Pushes One-Button Voice Access to Mobile Communications
Voice features will be a big part of Microsoft Windows Mobile 6.5 phones.
AT&T Launches Multitenant Hosting on Call Center Technologies
The company offers business customers a virtual call center.
Vlingo Users Gain More Control
Vlingo 3.0 adds enhanced hands-free features and supports more devices.
For the Best Hires, Retailers Hire Speech
Voice technologies help retailers prescreen an overflowing pool of job applicants.
Visual Voicemail Captures Consumer Interest
Most people would prefer to receive voicemail displayed in an email-like inbox, a survey finds.
Emerging Analytics Tools Could Cut Costs by 10 Percent
Customer experience analytics are expected to make a big splash in the next three years, DMG predicts.
Speech Makes an Impact
A customer care solutions package from Verint Systems is helping Pitney Bowes address agent and customer turnover.
Voicemail Moves to Gmail
New visual voicemail service available for Android G1 smartphone users.
AT&T Offers Collect Calls to Wireless Customers
The new service will allow users to make collect calls to mobile phones.
Taming the Multichannel Monster
The right tools and technologies can bring together all of your customer contact channels seamlessly.
Speech Gives the Orders
A medical supplies distributor improves order accuracy with a voice-directed logistics system.
Kindle 2's TTS Flare-Up Quickly Extinguished
Amazon will let authors and publishers decide whether text-to-speech will be available for their specific titles.
Market Spotlight: Insurance
Voice 'Insures' Greater Efficiency: Speech solutions move to help the industry overcome its dependence on paper.
ATX Introduces In-Vehicle Audio Messaging
New voice channel enables automakers and dealerships to reach out to customers with important information about their cars.
Voxeo Puts API in the Clouds
New Tropo platform expands the developer community's programming language choices.
Mass Messaging Use Grows Among Schools
Schools use Blackboard to communicate with the parents of 11 million students to enhance attendance and safety.
W3C Drafts New Multimodal Standard
EMMA facilitates interaction through keyboard, mouse, voice, touch, or gesture.
Implementation Strategies 2009
A complete guide to deploying speech.
Microsoft Launches Upgrade of Key UC Platform
The new Office Communications Server 2007 Release 2 that had been in beta testing since October officially launches for worldwide distribution.
Gartner Names Contact Center Leaders
Alcatel-Lucent, Aspect, Avaya, Cisco, Genesys, Interactive Intelligence, and Nortel comprise the Leaders Quadrant.
Making Public Records Public
An ambitious archiving project involving audio indexing and search technologies puts Washington state on the map.
Market Spotlight: Telecommunications
Hold the phone! Economic strain and increasing competition force telcos to seek revenue-generation over technology upgrades.
Amcom Software Acquires SDC Solutions
The addition of SDC Solutions' product line and customer base strengthens Amcom's call center and emergency management software business.
Genesys Acquires SDE, Creators of the Genesys Customer Interaction
The acquisition expands Genesys’ hosted contact center solutions portfolio.
Nortel Files for Chapter 11
Telecommunications systems and services provider seeks credit protection and reorganization in light of faltering global economy.
Gartner Names Contact Center Leaders
Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Voxeo Acquires VoiceObjects
Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
With TTS, Santa Can Call Your Kid
Children's Christmas wishes can be confirmed by a phone call from St. Nick, all with a goal of raising money for charity.
Flash Games Get New Voice Capabilities
Green-Ear adds color to gaming arena by designing voice applications for multiplayer games on the Flash platform.
Cincinnati Bell Brings SpinVox Home
Phone service carrier to offer wireless functionality on landline home telephones.
SpeechStorm Prepares to Unveil Mobile IVVR
New video applications expected to add a visual dimension to the caller experience through expanded self-service options.
Avaya Delivers New Outreach Solutions For Financial and Healthcare Industries
New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency.
Avaya Announces Unified Communications All Inclusive
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Avaya Enhances UC with Voicemail-to-Text
Avaya, Mutare, and SpinVox team to deliver the first-of-its-kind solution for corporate environments.
YouMail Announces New Voicemail Transcription Services
Users Can Receive High-Quality Transcriptions of All Voicemails via SMS or Email
SVOX Introduces Polyglot TTS
With new text-to-speech system, foreign words or phrases can be spoken like a native.
The pieces of the puzzle are coming together as companies start taking UC seriously.
Speech Helps Hurricane Evacuees
Voxify's speech solutions handle call spikes from those forced out of their homes.
Digium and Skype Collaborate on Business Phone Systems
Vendors combine on low-cost Skype for Asterisk for smaller firms.
Voice Risk Assessment Solutions
Market Spotlight: Financial Services
A Market Is Ready to Make Money Mobile.
Voice-Based Text Messaging Rides the Wave
TravellingWave integrates its VoicePredict speech recognition products with Zi's text-prediction products to speed the typing of text messages.
Vangard Voice Systems Introduces Mobile Voice Platform
Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Enghouse to Acquire Envox Worldwide for $14 Million
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Victrio Launches Voice-Based Call Screening System
System creates voiceprint database to stop credit card fraud and identity theft.
W3C Standard Simplifies Creation of Speech-Enabled Applications
Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.
The Case for Call Recording
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
A New Dragon Emerges
Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.
Under-the-radar speech news
Unified in Care and Communications
Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Speech Helped Hurricane Evacuees
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
SpinVox Logs a Cross-Country Run
Charlie Engle is using speech-to-text technologies from SpinVox to post blogs and other highlights of his cross-America run.
Alltel Wireless Lets Users Send Animated Talking Messages
New Alltel Avatars, powered by Vidiator's Xend platform, offer a new way to create and send multimedia messaging.
Moviefone to Monetize Phone Calls
Advertisers can target specific voice ads to movie-goers with Apptera's MobileAd technology.
Nortel to Acquire 3-D Voice Provider DiamondWare
Acquisition promises to strengthen Nortel's ability to create real-life virtual communications and conferencing experience for customers.
Dial Directions Gives Evite Guests a Voice-Activated Mobile Service for Directions
Evite Mobile Reminders let guests call, say their start location, and receive directions to the event on any mobile phone.
Automated Patient Notifications Help Mom Take Her Meds
On-demand patient notification service helps pharmacies reach more patients, improve refill efficiency, and optimize pharmacist's time.
The 2008 Star Performers
Recognizing four speech technology vendors that have greatly contributed to industry growth through innovative product launches and corporate leadership.
The 2008 Implementation Awards
Recognizing four user companies that garnered impressive returns as a direct result of the speech deployments.
The 2008 Market Leaders
Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
Consumers Voice Their Banking Concerns
Customers are worried about security issues when giving information over the phone to a contact center agent.
Under-the-radar speech news
Google Speaks to Voters and Drivers
The search engine giant launched two speech-enabled search products in July.
Mass Message Delivery Systems
Market Spotlight: Retail
Talking to Customers Goes High Tech
ConvoCast Selects blinkx to Power Audience-Generated Content and Conversation
Blinkx has partnered with ConvoCast, the provider of a voice-enabled platform that lets broadcast and print media companies improve audience participation and interaction, by indexing live broadcast content for posting to the Web.
GIPS Enables VoIP on the iPhone
New platform lets developers build VoIP applications specifically for Apple's smartphone.
Digium Offers Cepstral “Allison Voice” TTS for Asterisk Telephony Systems
Interactive voice response application integrates custom dynamic messaging with prerecorded prompts.
Verint and NICE Resolve Patent Disputes
Out-of-court settlement puts to rest a four-year patent war related to analytics solutions and call recording solutions.
Philips Unveils Dictation Solution for BlackBerry
SpeechExec Enterprise 2.5 empowers BlackBerry device users with mobile dictation functionality, including enhanced security, intuitive operation, and easy administration.
Skype Gets a New Voice
Skype Communicator starts to speak thanks to IVO Software's Expressivo software.
OKI Brings a Unique Voice to TTS
Japanese software developer builds a text-to-speech product that lets users communicate with their own voices.
AT&T Developing iPhone Speech Apps
The exclusive U.S. carrier of Apple's iPhone is developing a voice mashup that will give users of that device voice access to the mobile Web.
Is Speech to Blame for Bad Transcripts?
A New York-based transcription services company suggests a few techniques to enhance digital audio recordings for transcription purposes.
Good Enough for the G-Men
Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
Speech Fills the Docket
Since mid-May, the courts have decided a number of high-profile patent disputes between speech technology vendors, while many more cases have been filed or still await a decision.
On the Road to Success
Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Market Spotlight: Education
Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.
Verizon Launches Hosted Speech Platform
OHSS offers customers the benefits of hosted service with the security and control that were previously only available in premises-based solutions.
Google Tests Maps with Voice
A new speech-enabled service from Google lets users of select BlackBerry smartphones search for businesses on Google Maps.
Nuance Sued for $30 Million in Fees by Vianix
Suit alleges contract violations with regard to licensing and fees of audio compression system.
A Virtual Assistant Even SMBs Can Afford
Calendar based outbound appointment reminders keep calendars filled and up to date.
Vlingo Offers Total Voice Control of BlackBerry Smartphones
New Voice Powered User Interface speech-enables email, text messaging, Web search, dialing, address book, launching applications, and a new "Note2Self."
Speech Jumps into the NCAAs
Strategic agreement combines voice applications with communications-based sports relationship management solution.
Nuance Files Patent Suit Against Vlingo
Company claims that vlingo violates its patent related to "Adaptation of a Speech Recognition System across Multiple Remote Sessions with a Speaker."
Skype Starts Beta Testing of Version 4.0.
New VoIP solution makes video chat a central part of its service.
Yahoo Extends oneSearch with Voice to Asia
Yahoo! today launched Yahoo! oneSearch with voice for English speakers in Singapore and India.
Buy Speech, Get Books
IVO Software's latest TTS version includes free eBook downloads.
Acapela Empowers Dolphin Easy Reader
Latest version of the software provides the missing link in Microsoft's 'Save as DAISY XML' plug-in.
Dial2Do Does More for the Cell Phone
Hands-free service provider voice-activates cell phones with JAJAH applications.
YouMail Delivers Free Visual Voicemail For Smartphones
Free consumer voicemail service brings Visual Voicemail to iPhone, BlackBerry, Blackjack, Treo, and more.
Group Messaging Works Both Ways
Group2Call adds a feature that allows group messaging recipients to send text or audio replies.
Ifbyphone Launches on the iPhone
New application enables SMBs to broadcast messages from Apple devices.
New dictation products threaten to end Windows PCs' lock on the market.
Phoenix's new unified communications solution supports 14,000 city employees.
Genesys Opens the Customer Front Door
Partners and enterprises are already lining up for the latest contact center technology.
Healthcare Spending on Telecom, IT to Soar
Industry spending on telecommunications services will hit $55 billion by 2013, according to a report by Insight Research.
Speech for the Future
Visitors to Lacoste's Web site can voice their thoughts on tennis in 2083.
A Kitchen First: A Fully Voice-Controlled Oven
Working with appliance manufacturer Indesit, Loquendo and Amuser take the voice interface into the home.
Microsoft Add-On Lets Anyone Create Talking Documents (Almost)
Users of Microsoft Word can now produce content in popular assistive technology format.
Medical Transcriptionists Take Their Case to Washington
Industry associations discuss their industry and speech recognition's affect on it with members of Congress.
AT&T, Stream Energy Take Genesys’ North American Customer Innovations Awards
Companies are singled out for transforming customer service with Dynamic Contact Centers.
Speech on a Network
Tear down the silos before adding voice to a services-oriented architecture.
Declaration of Independence
A speaker-independent voice system proves valuable for a Midwest warehousing firm.
Market Spotlight: Travel & Hospitality
The Sky's the Limit for IVRs
The Phone Keeps Pace with the Web
Despite a rise in Web traffic for customer interactions, phone traffic has not gone down, Genesys reports.
Momentum Builds for ICFD
Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.
Making Sure Agents Stick to the Script
KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Audiopoint ‘Links’ Internet and Phone with Voice
Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
TTS to Bring Stories and Screenplays to Life
Screaming Bee this week released ScriptVOX Studio, a text-to-speech software application to help writers prototype their stories.
NLP on Fertile Ground
But despite its promise, going natural will take work.
Getting It Right the First Time
A call center boosts first-call resolutions with call recording technology.
Market Spotlight: Healthcare
Speech Is the Cure for Medical Records
Fort Hood Purchases Wearable Language Translators
Hands-free, eyes-free system provides voice-activated, one-way translation capabilities to deploying soldiers in Mid East
Speech Pioneer to Be Honored by IEEE
Raj Reddy receives international recognition for applying tools of artificial intelligence in the development of speech recognition technologies.
Say 'Goodbye' to IVR Menus
New services promise to ease caller frustration when dealing with large companies.
Transcription Makes a Call to Salesforce.com
The addition of Simulscribe voicemail-to-text expands Salesforce.com services available by phone through Angel.com IVR.
Don't Spend It All at Once
How to get the most out of your speech tech budget
Retailer Is Sold on Hosted IVR
A speech application lets salespeople concentrate on closing sales rather than opening unnecessary phone dialogues.
Speech in the Next 'Digital Decade'
Microsoft pledged to continue development of more natural user interfaces, including voice, as part of a new technical revolution
The Personal Touch
Wireless carrier lets customers personalize voicemail greetings with famous voices.
Free Phone Interpreters Available in NYC
Your World. Your Language connects residents and tourists with vital businesses and services.
Conferencing Goes Hi-Def
GIPS releases the first software-based multiparty high-definition video conferencing solution.
Microsoft Bids for Yahoo!—Again!
Software giant looks to swallow up search provider for $44.6 billion.
Holiday Smartphone Buyers Want Their Money Back
While electronics were very popular gift items this holiday season, slightly less than a quarter of those who bought smartphones this year ended up returning them to the retailer, according to new research by Opinion Research.
Market Spotlight: Automotive -- Voice Fuels the Car's Future
We're not likely to see Michael Knight and his talking supercar KITT cruising the highways anytime soon, but by 2013, people speaking to their cars will be commonplace.
Taking Doctors Off the Line
Following a special program partnership between NotifyMD and the Iroqois Healthcare Alliance, doctors throughout most of upper New York State may almost never have to pick up their office phones again.
Need Directions? Give Your Thumbs a Rest
Ask.com Mobile launches speech-activated mobile driving and walking directions.
Language Weaver Expands Automated Translation Roster
Traditional machine translation software uses English as a bridge between other languages, but Language Weaver is breaking the mold by offering direct translation pairs that remove English as the middle step.
One for All: UC to See Huge Growth
Wainhouse Research and In-Stat earlier this week released a global forecast that predicts that the unified communications products and services market will hit the $48.7 billion mark by 2012, a 13 percent increase from current levels.
Ai Squared Lets Users Take Screen Reader with Them
Software on a USB drive gives universal access for visually-impaired computer users.
HP, Mouscan Team Up for Mobile Text-to-Speech Solution
Korean start-up company Mouscan, a company with scanning and mouse expertise, today announced a licensing agreement with HP that will offer people a way to listen to printed text.
Gaining Control Over All Aspects of the Call Center
Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
NEC Puts Speech-to-Text Translation on Cell Phone
Pilot with Japanese-to-English technology is the first on a cell phone that didn't require external help.
Paltalk Expands Videoconferencing to Thousands at Once
Online community pulled out all the stops in a multimedia conference involving author Stephen King.
Automotive Voice Technology Market Expected to Hit $6.5 Billion by 2013
Phone, navigation, and entertainment systems to remain hot, but other applications are possible.
Solution Presents a NICE Way to Handle Cranky Holiday Calls
NICE Systems SmartCenter application suite isolates only those calls that require managers to follow up.
Leading Dutch Grocer Uses Voxware to Voice-Enable Warehouses
Albert Heijn, a unit of the worldwide retail food conglomerate Royal Ahold, has deployed Voxware's voice picking solution in four regional distribution centers (DC's) throughout the Netherlands, and plans to begin installing it in two national DC's in January.
The User Becomes a Standard Bearer
Designing speech applications with the user in mind is the closest thing you'll find to an industry standard.
Nuance Names Wes Hayden to Head New Enterprise Division
Microsoft Finds the First Client for Its Tellme Technology
Documented Savings Abound
Dictation/transcription software is the perfect remedy for a medical group's high report-generating costs.
Speech Technologies Take to the Skies in Newest Fighter Jet
When the U.S. Air Force rolls out its newest fighter jet, the F-35 Lightning II Joint Strike Fighter, pilots will be talking to it instead of physically manipulating controls and display panels in the cockpit.
Northern Ireland Electricity Powers Customer Service with Voice
The arrival of competition in the energy market drove Northern Ireland Electicity (NIE) Supply, a power utility serving 758,000 home and business customers in Northern Ireland, to implement a speech-enabled customer self-service application recently.
Speech Takes the Pain out of Jury Duty
Jury Systems, a provider of jury management systems for courts around the country, added interactive voice response (IVR) capabilities to its JURY+ Next Generation suite of products. Jury Systems is branding the IVR product as the Jury+ Voice solution.
Nuance Names Wes Hayden to Head New Enterprise Division
Genesys Telecommunications Laboratories CEO Wes Hayden joined Nuance Communications Oct. 1 as president of the company's new Enterprise Division. In this new position, Hayden will be responsible for managing strategy operations, marketing, professional services, and engineering for Nuance's enterprise products and solutions.
Bridging the Gap
Companies are unifying their self-service strategies to tightly integrate all self-service channels, including speech
IVR Ensures the Validity of Foreign Elections
A global election watchdog group uses Virtual Call Center to monitor and report voting irregularities
Blind Customers Demand a Voice in Cell Phones
Blind and visually impaired customers have started legal action against the cell phone industry to improve cell phone accessibility with features like speech output for people who cannot read the phone's display screen.
Flight Simulators Get a Voice
Voice analysis technologies provider Nemesysco will provide its layered voice analysis (LVA) technologies to BVR Systems, a provider of training and simulation solutions, for use in its virtual flight simulators for the military.
VoiceVerified Expands Marketing Effort
Under a co-marketing agreement reached yesterday, ICT Group, a provider of customer management and business process outsourcing solutions, will begin offering voice biometrics solutions from VoiceVerified to its customers.
Microsoft Finds The First Client for Its Tellme Technology
Beginning today, U.S. wireless carrier Sprint-Nextel is offering customers a new Microsoft Web and local business search application using GPS and voice recognition technologies.
With EVA, the Office Is Just a Call Away
Excendia, a developer of speech-enabled unified communications and speech mobility solutions, recently signed a deal with IBM to include its Excendia Virtual Assistant (EVA) on IBM WebSphere Voice Server.
The Problems You See with UC
Network General Corp. recently released survey findings showing that unified communications (UC) applications are contributing significantly to network traffic and performance problems, something that it says is poised to become even more pronounced.
ASR Technologies Seen as Key to Growth in the IVR Market
With about 90 percent saturation in the large enterprise segment, vendors in the North American interactive voice response (IVR) market are looking to small- and mid-sized businesses for future growth opportunities, according to a research report from Frost & Sullivan.
New Patent Claims Priority in NLP Development
Parus Interactive, a provider of speech-enabled unified communications software solutions, received a Notice of Allowance from the U.S. Patent Office July 19 for a patent covering natural language processing (NLP) technologies.
The 2007 Speech Luminaries
Selecting this year's winners for the Speech Luminaries awards was no easy task. We received nominations for candidates in the areas of research and development, speech science, systems engineering, system implementation, and corporate and organizational leadership. All of these individuals have had a hand in advancing the causes of their respective companies and the industry as a whole, and worked tirelessly to increase awareness and acceptance of speech technologies during the past 12 months.
Nuance Powers Latest TomTom Navigation Devices
Portable navigation device provider TomTom has selected speech solutions from Nuance Communications to power its TomTom GO family: the TomTom GO 520, TomTom GO 720 and the TomTom GO 920.
SVOX Adds Languages to Its TTS Technology
SVOX yesterday enhanced its text-to-speech offerings to include Japanese, bringing to 18 the number of languages its speech technologies support.
IBM Makes Major Moves on UC Front
IBM earlier this week acquired Web conferencing service provider WebDialogs in a flurry of activity surrounding its unified communications offerings.
AAA Joins the Mobile Search Spree
The Automobile Club of America is well-known for providing travel information, mapping expertise and road service. Now, AAA's southern California chapter is bringing those services to mobile phones, allowing members to gain information and turn-by-turn directions, spoken to them through their cell phone.
Marchex Adds Call-Based Advertising Services with VoiceStar Acquisition
Marchex, an online advertising company and publisher of local content, will acquire VoiceStar, a provider of call-based advertising services, including pay-per-phone-call and call tracking, for local advertisers, for $28 million.
Blind Customers Target Cell Phones
Blind and visually impaired customers are taking legal action against the cell phone industry to force cell phone manufacturers and service providers to better incorporate assistive technologies for the blind into their products.
One Voice Technologies and LTB Audio Partner to Create the Digital Home
Imagine using your voice to tell your Media Center to play MP3 or iTunes music, call to order a pizza, set the thermostat or home theater lighting, play a photo slideshow, watch and record live TV, read and send email, or initiate a video chat session with a friend.
U.S. Attorneys Office Standardizes on Nuance Dictation Software
As part of a productivity initiative, the U.S. Attorneys Office will roll out Nuance Communications' Dragon NaturallySpeaking Professional dictation solution to its 15,000 employees across multiple locations throughout the country.
NSC Will Supply Key Word Spotting Technology to European Government
RISHON LEZION, Israel - Natural Speech Communication (NSC) and Tadiran Communication will team up to provide a major European Defense Ministry with a solution for improving the sound quality of intercepted communications and then analyzing the audio for key words that could indicate a potential security risk.
AT&T’s Free DA Rolls-Out Across California
SAN BRUNO, Calif. -- Upon the successful completion of a controlled trial in three U.S. cities, AT&T officially rolled out its free 1-800-YELLOWPAGES directory assistance service across California yesterday.
Small: The Next Big Thing?
Small and mid-sized businesses (SMBs) are growing in importance among speech industry vendors.
IP Communications Are Set to Soar
With VoIP gaining traction in recent years, businesses are realizing that the benefits of IP telephony exceed mere cost reductions.
Nuance Communications Expands Its Mobile Presence
Slightly more than a month after announcing its acquisition of VoiceSignal Technologies, Nuance Communications announced June 21 that it will acquire Tegic Communications.
Recognizing Each Student's Potential
Speech-enabled Reading Assistant helps students across the country gain reading proficiency.
Treatment's Not Lost in Translation
Audio/video conferencing technology helps a Dallas hospital deliver proper care to all patients, regardless of their preferred languages.
Speech Synthesis and Emotion
Wes Hayden, CEO and President, Genesys Telecommunications Laboratories
As the speech industry continues to advance, customers are learning to accept IVR technology, Hayden says in an exclusive interview with Speech Technology magazine.
Jingle Networks and Skype Partner on Free DA Service
MENLO PARK, Calif. – Under a strategic partnership announced yesterday, Jingle Networks is now offering its voice-enabled 1-800-FREE-411 directory assistance service to Skype subscribers in the United States.
Businesses May Want to Back Off the iPhone Buzz
While personal users may be lining up for the Apple iPhone, the much-hyped device may not be the best for the business user, an analyst warns.
Speech Tech Research Center to Open at Johns Hopkins
BALTIMORE -- The Johns Hopkins University here has been awarded a long-term, multimillion-dollar contract to establish and operate a new research facility that will primarily work toward new strategies related to speech technologies like speech recognition, speaker identification, speech analytics, and language processing.
Army Hospital Turns to Speech Technologies to Improve Patient Care
FORT STEWART, Ga. -- Winn Army Community Hospital here is now using new voice-enabled communications solutions from Avaya, Interactive Northwest Inc., Verint Systems, and Nuance Communications to help more than 75,000 soldiers, military retirees, and their families.
Voice-Based Real Estate Sales Tool Expands Nationwide
Oyster Bay, N.Y. -- Invores Systems’ HouseCallsAudioTour.com voice-enabled real estate sales and marketing system has expanded into 12 states and is now being used by four of the top five real estate companies nationwide.
MTI, Fastrak Retail Create Virtual Sales Associate
New in-store signage interacts with customers using natural language speech technologies.
Web Tool Lets Users Hear News, Blog Text
Pushing a button presents Web text as audio files.
It's a Persona, Not a Personality
In IVR design, it should be about finding the right voice, not the right character.
Implementing a Bright IVR Idea
A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Voice-Based Search Expands Among Major Web Players
Voice-based mobile search technology has already become the new battleground for speech technologies, and now major Web search leaders Yahoo! and Google are poised to add their names to an ever-growing list of participants.
Traditional Voice Holds Amid IP's Growth
Voice services continue to be the mainstay for most communications service companies in the United States and Canada, even in the face of emerging growth opportunities in things like video and broadband, according to new research by Frost & Sullivan.
Videogame Voices Go 3-D
In the ultra-competitive home videogame landscape, game developers can ill afford to sit on their hands. Many are turning to new voice technologies as a way to enhance the experience for players and differentiate themselves from their peers.
Microsoft Puts Exchange Server Out for Free Trial
Microsoft announced in mid-April a free hosted trial for business customers to experience its Exchange Server 2007, one of the key components of its unified communications offerings that are due for release later this year.
Interactive Voice and Video Response
Phoenix Transit Rolls Out New Voice Service
New IVR lets bus riders plan trips and get bus info by phone.
Nuance to Acquire VoiceSignal
Move brings rivals together and expands Nuance's presence in mobile market
Audio Service Launches New Method for Preserving Stories of Life
LIBERTYVILLE, Ill. -- LifeOnRecord, an audio journaling company, is introducing two new services that take the traditional means of recording memories one step further.
Technology Filters Out Bad Words
TVGuardian software offers another level of parental control.
Comcast Brings Voicemail to the Web
Triple-play provider to roll out unified messaging application to its Web platform.
Brits to Try Lie Detectors for Benefits Seekers
Incoming phone calls to benefits centers to be monitored for voice changes.
Bringing Video to the Voice Arena
The latest speech application development tools allow programmers to incorporate video applications as well.
Cisco Will Acquire WebEx
Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
Hosted Outpaces On-Premises in IVR
Microsoft to Acquire Tellme Networks
Microsoft announced plans March 14 to acquire privately held Tellme Networks, a provider of nationwide directory assistance, enterprise customer service, and voice-enabled mobile search, in a move that will dramatically advance the software giant's presence in the $7 billion mobile search market.
Positive Marks for UC Offerings
With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
Improving Workflow and Patient Care with Voice
A Pennsylvania nursing home saves more than $150,000 in staff overtime with Vocollect’s AccuNurse system
New and improved mobile technologies that converge voice and data allow workers to stay connected, responsive, and productive, whether in the office or a half a world away.
Don't Discount Voice Yet
New research reveals staying power of traditional voice services
Call Centers ARE Doing a Better Job
Despite improving satisfaction scores, call centers need to be more proactive.
Voice System Allows for Group Messages
New panic button feature allows schools to respond to emergencies via voice or text message.
Microsoft Puts Exchange Server Out for Free Trial
Product will serve as the basis for new unified communications offering.
Nortel Offers Targeted Solutions for SMBs
New 'My Business' campaign makes it easier for smaller firms to integrate voice technologies.
Yahoo! Now Has Eyes on Voice-Based Mobile Search
Web search provider is latest to express an interest in growing speech application.
Google Tries Its Hand at Mobile Search
New voice-enabled service is latest experiment by Web search leader.
The Art and Science of War
U.S. forces in Iraq are stepping up field testing of speech translation devices.
Not Everyone Has a Phone Voice
The right voice is everything on an IVR, auto attendant, automatic call distributor, or voicemail system.
Planning a Trip in Austin Just Got Easier
City's transit authority rolls out IVR to handle basic bus information.
IVR Security Is A Necessary Evil
British firm Biometric Security warned last month that the unceasing need for customers to remember new PINs and passwords is becoming unsustainable and could lead to customer churn.
Voicemail-to-Text Goes Wireless
Cincinnati Bell is becoming the first U.S. wireless carrier to offer a service that converts wireless voicemail messages into text messages or email.
A number of tools are available to more smoothly and easily program and coordinate speech-based applications on the .NET platform.
New Voice Service Handles Phone Downloads
ClearSky Mobile Media enables consumers to ask their phones for a favorite ringtone or wallpaper
Wawa to Voice-Enable Recruiting and Hiring
IVR to handle convenience store chain's job applications process.
Cell Ads Not Bad, Consumers Say
New research finds growing acceptance for targeted advertising sent to cell phones.
FreedomVOICE Systems Launches TalkText
New service converts voicemail to text over Web, email, or SMS
3-D World Goes Interactive With Voice
Second Life to incorporate voice into everyday virtual interactions
Would You Do This?
Vendors are betting that you will as they move toward a one-call-to all unified communications strategy
Heightened Level of Alert
As more risks become associated with VoIP, companies that did not take security into account before will need to start
Speech Comes Standard in Microsoft Vista
Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suiteone of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14).
Cellphone Users Prefer Live Agents to ARS
Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25.
Speech as a Fan Favorite
Prerecorded marketing boosts an NBA team's game attendance
A report that used to take eight hours to complete can be done in about 15 minutes<
Airport Inspections Become Speech-Enabled
Vanguard Voice, Astegic team up to add voice to mobile inspection platform.
Implementing Speech Doesn't Have to Mean Trade-Offs
Opening keynote speakers say system upgrades are key to overcoming speed, accuracy hurdles.
IBM Puts Speech on Display
Company execs cite vision to break down barriers with speech-enabled services.
New Genesys Platform Supports VoIP and Video
Support for updated voice standards also follows latest company release.
RightNow Delivers New Voice Solutions
SaaS provider offers integrated voice with customer service, marketing, and sales solutions.
Doctors On Call
Altura designs and implements a VoIP network for Michigan health system.
IBM Drafts the Standard in Text-to-Speech
IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
Agent-Assisted Speech Recognition
Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.
SpinVox Voicemail-to-Text Service To Make U.S. Debut
SpinVox to Offer Limited Number of Gamma Accounts In Advance of Impending Carrier Roll-Outs
Study Finds Cellphone Users Prefer Live Agent
J.D. Power survey gives lower marks to automated call centers for customer care issues.
IVR to Help Job Seekers
New recruiting tool allows phone-in applications
Avaya Looks to Acquire Ubiquity Software
Software platform integrates communications technologies and business processes>
Microsoft Adds Voice to Ford Cars
System allows drivers to control phones, MP3 players and more with voice commands.>
FTC to Delay Enforcement on Pre-recorded Messages
The Federal Trade Commission will extend beyond Jan. 2 its policy of not bringing enforcement against telemarketers that deliver pre-recorded messages to consumers, pending further agency review of current policies.>
New Application Detects VoIP Liars
Application registers voice changes to tell when someone's not being completely honest.
Skype to Start Charging a Flat Fee
VoIP provider to charge $30 a year for unlimited calls.
Speech Recognition to Hit School Cafeterias
CellMax Systems teams with POS provider PCS to offer voice-based school lunchroom ID.
SONUS First With Emergency VoIP System
Sonus supports National Security and Emergency Preparedness standards with its Internet-based voice solutions.
Nuance to Acquire MobileVoiceControl
Deal will expand speech-enabled mobile application offerings.>
NovaLogic Selected Fonix VoiceIn for New Delta Force - Black Hawk Down: Team Sabre Video Game
SALT LAKE CITY - NovaLogic, Inc., a global entertainment software developer and publisher, released the PlayStation2 version of Delta Force - Black Hawk Down: Team Sabre featuring Fonix VoiceIn Game Edition.
Voice Joins Gaming Battle
New video games incorporate speech recognition technology to enhance player experience.
Oracle Expands VoIP to its Outside Workforce
Plantronics' wireless headsets are the latest addition to the software giant's global VoIP integration efforts.