Newfound Launches Free 48-Port Version of Its Call Recorder

Newfound Communications, a provider of call recording, interactive voice response (IVR), and dialing solutions for the telecommunications industry, today released a free version of its IP Call Recorder 2.0.

Available for download at www.freeipcallrecording.com, the free version of IP Call Recorder can support up to 48 concurrent ports. For advanced call recording operations requiring additional ports or functionality, Newfound offers a full-featured commercial version of IP Call Recorder 2.0 that can scale beyond 10,000 concurrent calls across multiple sites.

The free version supports active or passive recording of any SIP-capable IVR interaction and includes a full-feature Web dashboard to view, search, and review recordings. It can store approximately two years of recordings on a single server and runs on Windows 7, Windows 2008, or Windows 2003. IP Call Recorder offers ad-hoc call recording to capture and index recordings. This allows developers and telecom engineers to use IVR and Web standards such as VoiceXML and CCXML to capture conversations at any point and for any duration. Each recording can be bookmarked and paired with call-related data such as caller ID, destination number, account number, touch-tone or speech recognition inputs, call errors, hold times, agent ID, transfer numbers and more.

“Archives can be stored on site or in the cloud; our dashboard can access it regardless of where it’s stored,” Hopkins says.

Beyond the 48-port limit, the only other requirements to use the free version of the call recording solution are that it run on a single server and there be only one person who can access the dashboard, according to Kris Hopkins, president and CEO of Newfound. “There are no other restrictions on usage,” he says.

Hopkins argues that the free offering removes a significant barrier that has prevented small and midsize businesses from deploying call recording solutions. “Smaller companies have been restricted because of pricing,” he says. “Particularly for folks implementing IVR for the first time, this is a great product to get them started with call recording. We’re going to liberate the market for those who have been shackled before.”

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