Aptela and TalkScribe Join Forces for Voicemail Transcription

Aptela, a provider of hosted Voice over IP (VoIP) solutions for small and medium-sized businesses, today announced integration with Line1 Communications’ TalkScribe Voicemail Transcription Service.

Small businesses can now have their voicemail messages transcribed and delivered to their email inboxes and/or mobile handsets. Whether on the move, in a meeting, on the phone or in the office, messages can be quickly scanned and acted upon.

“Our small business customers are busy people who don’t always have the time or opportunity to maneuver through numerous voicemails,” said Jackie Funk, director of marketing at Aptela. “Line1’s TalkScribe solution enables our customers to cut to the chase and manage their messages more effectively.”

The combined TalkScribe/Aptela solution helps small businesses in the following ways:

• Read and Listen to Voicemail – Aptela offers its customers the ability to receive voicemails as emails with audio files (.wav or .mp3 format) attached. Aptela’s integration with TalkScribe delivers these emails with readable transcriptions providing the opportunity to use the most effective medium to stay in touch.
• Review Messages on Your Handhelds – The service is compatible with smartphones such as the Android, iPhone, BlackBerry, and Treo, as well as with laptops and desktop computers.
• Save Time and Expedite Follow-up – Voicemail content can be quickly scanned and calls requiring immediate attention can be easily identified. Furthermore, because an individual can now read each message, users will never again have to sit through idle chit-chat to get to the critical point in a particular voicemail.
• Enhance Employee Productivity – There is no need to take notes from a voicemail because the transcribed messages can be sorted, cut, pasted, forwarded, printed, and/or archived. Transcriptions can be copied and pasted into CRM systems or configured to trigger tickets in email based helpdesk systems. Common search tools can also be used to identify specific content.
• Add a Virtual Secretary - The voice-to-text technology gives employees a virtual secretary. Individuals can even leave voicemails for themselves to quickly dictate emails and memos for filing and/or forwarding.
• Retain Important Information – By receiving voice-to-text messages right in an inbox, individuals can quickly retain and archive important messages.

The TalkScribe service is available immediately to all Aptela customers. Integration and configuration of the service takes less than 10 minutes.

“We believe that our service speaks best for itself,” said John Fabrega, president and CEO of Line1 Communications. “Our service, in conjunction with Aptela’s Business VoIP phone service, is transforming the way businesses communicate. We are very pleased to partner with Aptela to provide voice-to-text transcription to small businesses nationwide.”