Speech Technology Magazine

 

Bloomfield Municipal Building Deploys Auto Speech Attendant from SpeechSwitch & Empire Technologies

The town of Bloomfield, N.J., installed the SpeechSwitch Speech-Enabled Auto Attendant at its municipal building.
Posted Apr 10, 2007
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The township of Bloomfield, N.J., installed the SpeechSwitch Speech-Enabled Auto Attendant at its municipal building.

Bloomfield implemented a turnkey solution of the iVoice Speech-Enabled Auto Attendant installed on their Avaya phone system. "By installing the iVoice Speech-Enabled Auto Attendant, their citizens can call in and speak the name of the person or department they are looking for and be transferred immediately. Introducing speech technology has led to a significant increase in business efficiency, and it has enhanced their ability to deliver top service to its customers," said Tim Kane head of technology for the township.

The Auto Attendant was sold and installed by SpeechSwitch partner Empire Technologies. SpeechSwitch's Speech-Enabled Auto Attendant system allows customers to use their own voice to navigate to the person they want to speak with.

 

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