Speech Technology Magazine

 

Calabrio Selects AudioCodes SmartWORKS PLUS for Call Recording

The choice of SmartWORKS PLUS expands integrations for the Calabrio ONE workforce optimization suite.
Posted Dec 3, 2013
Page1 of 1
Bookmark and Share

Calabrio has selected the SmartWORKS PLUS Web-based call recording developer kit from AudioCodes, a provider of Voice over IP (VoIP) technologies and voice network products, to expand the call recording capabilities in its Calabrio ONE workforce optimization suite.

As a result, SmartWORKS PLUS will enable support for Calabrio ONE on a wide range of communication platforms, including Microsoft Lync, a range of legacy TDM switches, and others.

SmartWORKS PLUS allows Web developers to incorporate call recording into any application. Through the use of the SmartWORKS PLUS Rest API, any developer familiar with HTML code can incorporate advanced call recording functionality into a wide range of hosted and on-premises applications.

SmartWORKS PLUS supports up to 300 concurrent recordings in a single module and can be integrated to support multiple modules. SmartWORKS PLUS supports IP and TDM integration, including most IP soft switches, proprietary TDM PBX systems, and network integrations. SmartWORKS PLUS is certified and provides integration on many communication platforms, including Microsoft Lync, Avaya, and ShoreTel.

"We're delighted to be working with AudioCodes and SmartWORKS PLUS," said Brian Humenansky, vice president of development at Calabrio, in a statement. "We're impressed by the breadth of their offer and the implementation of their APIs. Smartworks PLUS seamlessly integrates into our open Web-based architecture and enables us to deliver more powerful solutions to more customers more quickly."

"SmartWORKS PLUS takes the mystery out of call recording and telephony interfaces and allows application developers to focus on higher value solutions while reallocating resources from functionary operations," said Ron Romanchik, vice president of sales for AudioCodes' call recording business line, in a statement. "SmartWORKS PLUS offers solution developers, voice recording as a data point which can then be processed by external applications. SmartWORKS PLUS provides quick time to market, with proven technology and AudioCodes to stand behind it."

Page1 of 1