Speech Technology Magazine

 

CallQX Launches Hosted In-Queue Music and Messaging Platform for IVR and PBX Telephony Systems

Joint venture delivers fully-customized caller experiences featuring popular music, professionally-recorded voice prompts, and control for callers and contact centers.
Posted Oct 11, 2018
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CallQX, a software development company specializing in customer experience solutions for telephony applications, announced the launch of its in-queue, cloud-based music and messaging platform of the same name. The CallQX solution allows callers to choose their preferred, fully-licensed music as they wait for live-agent service and enables brands and contact centers to serve customized on-hold messaging that references unique customer information. The result of a recent joint venture between GM Voices, a producer of professionally-recorded voice prompts for technology applications, and Holdyr, a California-based technology corporation, CallQX delivers a marked customer experience improvement.

Compatible with most major IVR and PBX platforms, CallQX lets callers select a music genre of their choice (pop, rock, country, jazz, many more), and are placed in a call queue while they listen to engaging songs licensed from top labels, all of which are specially curated and tested to sound great over the phone. Additional functionality enables callers to skip songs, return to the menu to choose a different music option, and even get more information about the streaming artist/song.

From CallQX’s dashboard, contact center managers and marketers see how their playlists and messages are resonating with callers. New audio can be uploaded and integrated in real time, and the portal allows users to place and receive orders for professionally-recorded voice messages.

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