Speech Technology Magazine


Care Angel Partners with FLAACOs to Bring Virtual Assistant to Market

The partnership will bring Care Angel's voice-based virtual nurse assistant, Angel, to Florida accountable care organizations.
Posted Dec 20, 2017
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Miami-based Care Angel has begun a strategic partnership with the Florida Association of Accountable Care Organizations (FLAACOs) to offer its artificial intelligence- and voice-powered Virtual Nurse Assistant, Angel, to FLAACOs' members statewide.

Through the partnership, Care Angel and FLAACO will provide Florida's more than 40 accountable care organizations with pre-negotiated access to the Care Angel solution.

Care Angel's patient engagement, monitoring, and management platform, SmartCare 3.0, brings Angel to life through a phone call. Angel conversationally checks in with at-risk patients, leveraging AI technology to enable scalable engagement with a focus on condition-specific health communication. Recent studies of at-risk populations have demonstrated patient engagement rates of 83 percent, readmission reduction of 63 percent, and a $41 per patient per month net savings by leveraging the Care Angel solution.

"Florida's ACOs are leading the way in the shift toward fee for value supported by FLAACOs' focus on leveraging collaborative digital health solutions. Care Angel's innovative approach to active management of at-risk populations to drive better health and financial outcomes for our members aligns perfectly with our mandate as an organization," said Nicole Bradberry, CEO of FLAACOs, in a statement.

"Meeting patients where they are, technologically, is one of the keys to scaling active patient engagement. The second critical element is the human touch, an empathetic voice that offers a better experience for the patient. And finally, for sustainably achieving high engagement and improved outcomes between visits, the interaction must be intelligent," said Care Angel's CEO, Wolf Shlagman, in a statement. "Angel acts as an extension of the care team, proactively triaging those that are in need of intervention to a clinician in real time. Providers' success in a value-based care delivery arrangement depends on bringing these three things together. ACO physicians can consistently engage with their patients proactively using technology that their patients already have, allowing them to manage large patient populations much more effectively and efficiently at a dramatically lower cost."

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