Digium and Braxtel Enter Software Partnership

Digium has named Braxtel Communications a Digium Software Partner. As a partner, Braxtel will be able to offer its open-source Contact Q contact center solution to small to midsize businesses (SMBs) via Digium’s extensive base of channel partners.

Braxtel created the Contact Q contact center software by building on experience gained from developing its established offering, the Fluency Communications Suite. In addition to contact center software, Braxtel delivers installation and support services to its business partners worldwide. The company has more than 12 years of experience implementing automated call distributor (ACD), interactive voice response (IVR), call recording and dialer applications and has long worked with traditional PBX vendors such as Avaya, Cisco and Nortel.

“We are excited about the partnership with Digium because we’ve been working with traditional PBX vendors for many years, but feel that the Asterisk platform is not just the future, but the present," Nick Thwaites, CEO of Braxtel Communications, said. "Braxtel believes that Contact Q will be successful within the Digium channel, not just because of the quality of the code, but also because our 12 years of experience helps us understand what the channel really requires from a contact center supplier, including presales assistance, installation support and true 24-hour maintenance with proven service-level agreements.”

“Great new open source applications that work with Asterisk benefit everyone in the Asterisk ecosystem,” said Jim Webster, director of technology partnerships for Digium. “We’re especially pleased when experienced market leaders such as Braxtel that supply professional-grade products like Contact Q embrace the open source model and deliver innovative and cost-effective solutions.”