Speech Technology Magazine

 

EMDAT Selects Envox CT ADE to Power Its InTouch Service

EMDAT, a provider of integrated dictation and transcription software solutions, has selected Envox Worldwide's Envox CT ADE to power its InTouch phone-based dictation service.
Posted Jul 1, 2005
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EMDAT, a provider of integrated dictation and transcription software solutions, has selected Envox Worldwide's Envox CT ADE to power its InTouch phone-based dictation service. Envox CT ADE,  is a collection of utilities that enables developers to quickly and easily create and deploy IVR solutions.

"We are pleased to be viewed as the provider of choice by innovative companies like EMDAT," said Mark D. Flanagan, president and CEO of Envox Worldwide. "Envox CT ADE is the best-in-class solution that delivers reliability and flexibility while at the same time providing direct control over the Intel Dialogic API enabling users to create outstanding solutions and meet their customers' requirements."

EMDAT's solution provides medical transcription services organizations (MTSOs) and healthcare facilities with the ability to efficiently manage the entire dictation and transcription process. Clinicians can record notes over the phone using InTouch or a hand-held digital recorder connected to a computer.  The dictations are then uploaded to one of EMDAT's InCommand® servers where they are inventoried and queued for transcription. Transcriptionists use the InScribe® application to automatically download the dictation and transcribe the reports. Once the transcription is completed, it is immediately available on-line for viewing, editing, printing and electronic signature through the use of the InQuiry application. Throughout the process, MTSOs and healthcare facilities are able to access the file and monitor progress in the dictation process real-time.

Though their dictation process was flawless, EMDAT was facing one serious problem with their solution delivery - their telephony system was unreliable. As a result, it was having a serious impact on their customer satisfaction, and their bottom line - costing them almost $8 per minute in lost revenue.  After evaluating their options, EMDAT selected Envox CT ADE to develop a system that would provide the stability and reliability that they needed.

The company's new version of their phone-based InTouch service was developed and deployed on Envox CT ADE.  EMDAT relied on Envox CT ADE's rapid development capabilities to quickly create the solution. Once deployed, the Envox CT ADE-based approach provided EMDAT with the stability they required to efficiently manage this large-scale, mission-critical solution.  Leveraging Envox CT ADE's capability to work directly with the Intel Dialogic APIs, EMDAT is now able to effectively control its telephony boards ensuring that they are up and running. Today, InTouch relies on Envox CT ADE to take over 4,000 dictations per day and the company has virtually eliminated downtime. EMDAT is free to focus technical resources on product development and on providing the most comprehensive transcription management solution available today.

"With Envox CT ADE, we can ensure 100 percent service availability. Before we took this step, we used to get service calls daily.  Now, we very rarely get a service related call," said Kevin Saliga, vice president of software development at EMDAT. "We will continue to rely on Envox Worldwide to provide us with the platforms and tools we need to confidently develop the solutions that our customers demand."

Based on their success using Envox CT ADE to develop InTouch, the EMDAT development team used Envox CT ADE to create, deploy and manage the fax capabilities of their process, which enables automatic delivery of transcribed dictations through that medium.

EMDAT's complete suite of integrated dictation and transcription software solutions can be used through the company's ASP model or purchased and housed locally.

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