Speech Technology Magazine


Hamilton Relay Offers Captioning for Businesses

Hamilton CapTel for Business, interconnected by Tenacity, accommodates those with hearing loss in the workplace.
Posted Oct 11, 2016
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Hamilton Relay and Tenacity have introduced a captioned telephone solution for business professionals who have difficulty hearing on the phone. With Hamilton CapTel for Business, Interconnected by Tenacity, employees with hearing loss can now listen while reading word-for-word captions of what’s being said on a business phone.

"We worked with Tenacity to build a captioned telephone solution for employees with hearing loss that works with a Cisco network and office phones. Business professionals won't have to miss out on what's being said during calls while at work," said Dixie Ziegler, vice president of Hamilton Relay, in a statement.

Hamilton CapTel for Business, Interconnected by Tenacity meets the accommodations standards in the Americans with Disabilities Act (ADA). Tax credits could be available to some businesses when implementing accessibility enhancements.

"The telephone is a very important device in the workplace,” said Dustin Armstrong, vice president of operations at Tenacity, in a statement. “How can anyone communicate effectively on this important business tool by only getting part of the conversation? With Hamilton CapTel for Business, getting the full conversation is now not an issue."

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