Speech Technology Magazine

IPC and Actiance Partner on Voice Archival Solutions

Collaboration will leverage Actiance's Alcatraz solution to offer IPC's financial services customers an archival solution across digital communications, including voice.
Posted Mar 20, 2017
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IPC Systems, a provider of global communications solutions and software for the financial services industry, is partnering with Actiance, a provider of communications compliance and archiving, to offer IPC's financial services customers an archival solution across digital communications, including voice.

The solution leverages Actiance's Alcatraz solution, which can archive more than 80 types of digital communications, ranging from email to enterprise social networks, financial networks, and public social media. Via this collaboration, IPC will unify communications across voice platforms and work with Actiance to add this content to Alcatraz.

IPC will offer its more than 6,000 financial services customers worldwide a cloud-based or premises-based archive solution that not only stores and catalogues digital communications data, but voice communications as well. The aim is to enable financial services companies to streamline and simplify the process by which they archive their information to comply with evolving regulatory demands globally. The IPC Alcatraz solution will also facilitate retention policy implementation and enable users to search, analyze, and access information across all media types related to transactions.

"The ability to holistically manage all communication data from the point of origination through capture, archive, and transaction analysis will be a competitive advantage for financial services firms that want to ensure they comply with all regulatory requirements as efficiently as possible and improve their risk management capabilities," said Lionel Grosclaude, senior vice president of risk and compliance at IPC, in a statement "IPC's ability to unite voice retention capabilities with other media types is a pivotal step forward in solving customers' critical information management and regulatory compliance challenges. We are excited to collaborate with a market leader like Actiance in our continuous effort to provide our customers with industry-leading compliance solutions."

"We are thrilled with the partnership, a true game-changer, and we look forward to working with IPC to jointly deliver voice and communications compliance and archiving to the global regulated market," said Kailash Ambwani, president and CEO of Actiance, in a statement. "IPC's selection of Alcatraz underscores how global customers are embracing the need to have a comprehensive archive that captures any type of content, with voice increasing in importance."


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