Speech Technology Magazine

 

InContact Gains Momentum in the Healthcare Industry

Cloud-based call center solutions provider adds three new healthcare companies to its growing list of satisfied customers.
Posted Nov 29, 2010
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inContact, a provider of on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the healthcare market segment with three new customer wins.

“We are seeing growing interest for our cloud-based call center solutions among companies in the healthcare sector, as they juggle rising costs, increased regulatory compliance demands and consumers with more options than ever before,” said Paul Jarman, inContact CEO. “They come to us for different reasons and with different needs, but choose inContact for our ability to help them reduce operational costs, improve efficiency, improve the quality of every patient interaction, and operate seamlessly across their existing phone system infrastructure.”

The first new customer needed a flexible call center solution that could meet the needs of its small but growing organization. Unlike premises-based offerings, inContact’s pay-as-you-go cloud-based model allowed this customer immediate access to customer service technology with the ability to easily and seamlessly scale as the company expanded its efforts.

The remaining two new customers selected inContact to replace a leading premises-based solution and a competitor’s on-demand product, each after an extensive RFP process. These leading healthcare providers chose inContact to power their call centers due to the rich features of the cloud-based portfolio, its intelligent integration with Salesforce CRM, and the reliability and flexibility that their businesses demand.

Concluded Jarman, “inContact is uniquely positioned to deliver both the industry-leading service and business value to meet the demanding needs of the large and growing healthcare services market.”

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