Speech Technology Magazine

 

Kingston Communications Chooses Telephonetics as Its Technology Supplier

HEMEL HEMPSTEAD - Kingston Communications has implemented Telephonetics' ContactPortal® to assist staff with internal and external telephone communications.
Posted Apr 1, 2005
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HEMEL HEMPSTEAD - Kingston Communications, a strategic partner of Telephonetics, has implemented Telephonetics' ContactPortal® to assist staff with internal and external telephone communications.

Kingston Communications maintains East Yorkshire's telecommunications infrastructure in addition to offering businesses throughout the UK the advantages of a communications portfolio: voice, data, Internet and mobile connectivity; contact centers and a range of managed services.

Kingston Communications first worked with Telephonetics to assist in the provision of lines for a cinema film information and ticket booking system driven by voice for the cinema industry called MovieLINER. Kingston's network and hosting facilities provide the telecoms technology needed to handle the thousands of calls to the service.

Telephonetics, through close attention to customer needs, now has over 85 percent market share in the UK cinema industry for this type of system.   

Through the day to day workings with Telephonetics, Kingston experienced Telephonetics' ContactPortal® - a speech recognition solution that answers, transfers and screens calls in addition to providing messaging functionality - all controlled by spoken voice.

Paul Holland, the group telecommunications manager at Kingston Communications, explained "Our staff recognized a quality solution when they saw the ContactPortal®. The Return on Investment (ROI) is truly impressive, especially when you consider the system is designed and built to a telephone company's demanding standards. My colleagues particularly like the additional functionality that the ContactPortal® gives them, such as mobility, call screening and the ability to track missed calls. The system requires almost no administration from our staff. Our field-based staff, particularly the sales and engineering teams, have already benefited greatly from the fact that they can now use their mobile phones to access our corporate directory and call any desired contact just by saying the name, company, department or resource they wish to contact. Crucially, the ContactPortal® also provides hands-free dialing, which is a great safety feature when driving."

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