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LumenVox and Teligent Power BT's IVR Solution

LumenVox's Automatic Speech Recognizer is part of the overall system provided by BT and Teligent.
Posted Mar 6, 2014
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The LumenVox Automatic Speech Recognizer now powers voice applications running on British Telecommunications' Recorded Information Delivery Equipment (RIDE) system, one of Europe's largest in-network call termination platforms, supplied by Teligent.

The voice platform used by BT is a customized version of Teligent's P90/e value-added services platform. BT used Teligent's solutions for approximately 15 years, primarily with the RIDE large-scale customized voice platform, which powers applications that demand incredible scaling, such as the call-in voting applications for television shows like X-Factor and Britain's Got Talent.

After selecting LumenVox technology for its P90/e platform, Teligent provides speech recognition resources integrated for the Intelligent Call Manager (ICM) and Intelligent Network (IN) IVR applications, which it has supplied on the RIDE platform.

"LumenVox offered great performance with an architecture suitable for integration into our existing development framework at a competitive price which has proven itself in live use since launch last year," said Adrian Foulkes, managing director of Teligent, in a statement.

The LumenVox ASR is a resource for the ICM and IN trigger applications that sit on top of the P90/e architecture, which is deployed in 40 sites throughout BT's network in the United Kingdom where the speech recognition is used in call routing applications allowing callers to speak digits and simple command words such as yes and no.

"Teligent's speech recognition solution was delivered in a timely manner and has met our expectations since moving into live use," said Kelvin Silburn at BT Technology, Service and Operations.

"This deployment is evidence that the LumenVox products are suitable to meet the very high demands placed upon them by the biggest of carriers," said LumenVox CEO David Rich. "We look forward to a long partnership with Teligent and their users."

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