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Metaphor Announces Three New Customers for its Packaged Speech IVR Applications

WELLESLEY, Mass. - Metaphor Solutions announced that Pull-A-Part, Wolpoff & Abramson, and Apptix signed up to deploy Metaphor's packaged applications for their speech IVR requirements.
Posted Dec 1, 2004
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WELLESLEY, Mass. - Metaphor Solutions announced that three new customers signed up for deploying its packaged applications for their speech IVR requirements.  The customers selected different applications on three different platforms. 

The first customer is Pull-A-Part, a chain of used auto parts and automobile junk yards in south eastern United States.  Pull-A-Part deployed a complete suite of retail package applications from Metaphor including directions, company information, pricing, inventory, consumer voicemails and phone and fax outbound notifications on the Microsoft Speech Server 2004 platform.  Metaphor worked jointly with Definition 6, a system integrator and Microsoft Gold Certified Partner, on this implementation. The second customer, Wolpoff and Abramson, a law firm focused on collections, is deploying an outbound application suite on the Envox VoiceXML platform. 

Apptix, the third customer, will be deploying Metaphor's SpeechOutlookTM application for providing voice access to Microsoft Outlook by phone to its corporate customers.

SpeechOutlook will be implemented as a hosted solution on several VoiceXML gateways. Users will be able to use SpeechOutlookTM to name dial, read emails, send voicemails to emails, manage their contacts and manage their calendars, all from their existing Microsoft Outlook. And because SpeechOutlookTM works directly from Microsoft Outlook, users never need to transfer their current address book.

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