Speech Technology Magazine


NICE to Expand into Peru

Through a strategic partnership with Convexus, NICE will bring its analytics-based software to the Peruvian contact center market.
Posted Nov 13, 2017
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NICE today announced a strategic partnership with Convexus, a Peru-based company providing telecommunications and networking solutions, to bring its contact center technologies to the rapidly expanding Peruvian market.

The partnership will allow NICE to significantly expand its activity in Peru, while helping Convexus grow its presence in specific industries, such as contact centers and trading floors.

To ensure the success of the joint collaboration, NICE is providing local support, consultative sales guidance, and integration capabilities for its portfolio of advanced applications, including the following:

  • NICE Interaction Analytics: Transforming data collected from multichannel interactions with customers into business benefits, both in real time and across enterprise processes.
  • NICE WFO: Optimizing workforce planning, management, and engagement with adaptive analytics.
  • NICE RPA: Reducing back-office operational expenses through scalable work process automation.

"We're honored to announce this partnership with Convexus, a Peruvian corporate success story, which enables new strategic joint projects that can help reinvent customer service across the local market. Peru is a growing economy, and our partnership with Convexus is a key factor in expanding our investment in Latin America going forward," said Yaron Hertz, president of NICE Americas, in a statement.

"As NICE is globally recognized for its advanced solutions, we believe that our partnership is well-positioned to rapidly meet a growing demand among Peruvian businesses for better analytics and strategic insights. The expansion of our differentiated and innovative services will enable both Convexus and NICE to grow jointly, as we generate remarkable results for our clients across all sectors," Juan Neyra, commercial director for Convexus in Peru, said in a statement.

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