Speech Technology Magazine

 

NMS Communications Hardware Chosen by Computer Talk Technology (CCT)

FRAMINGHAM, MA - CCT will base its iceCube solution on NMS' platform.
Posted Nov 1, 2003
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FRAMINGHAM, MA - Computer Talk Technology (CTT) announced that the latest version of its flagship solution, iceCube, will be based on hardware from NMS Communications (Nasdaq:NMSS). NMS offerings are based on open standards and engineered to provide a seamless path for migration to IP networking. "iceCube 5.1 facilitates efficient communication at every customer touch point and is unmatched in this industry," said Greg Blackett, director of marketing at CTT. "NMS' solution is a major component of iceCube, enabling us to deliver a comprehensive and affordable all-in-one product to support our clients' requirements." CTT's iceCube is a contact solution that manages multi-channel communication. NMS' platform provides CTT with the ability to support 400 agents. iceCube provides complete speech self-service through Voice I/O (speech recognition, digitized prompts and text-to-speech). "By helping CTT to future-proof its offering, we help CTT customers protect their contact center investments," said Gerrold Walker, NMS Communications vice president and general manager, Platform Solutions. "NMS is proud to be supporting the exceptional capabilities of iceCube with a platform ideally suited for CRM and business communication applications." CTT's customers include Cap Gemini Ernst & Young, Accenture, Barclays Bank, TD Waterhouse, Staples, Pfizer, and Citibank.
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