Speech Technology Magazine

 

NeoSpeech TTS Selected By Cima Systems

FREMONT, CA - Using VoiceText™, Cima combines data mining with voice and e-mail messaging to automate communication with customers via phone and the Web.
Posted Nov 1, 2003
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FREMONT, CA - NeoSpeech has announced that Cima Systems has selected NeoSpeech's text-to-speech (TTS) product, VoiceText™, for its phone system for auto dealers. Cima Systems' interactive communications software combines automated data mining with voice and e-mail messaging to automate communication with customers via phone and the Web. VoiceText automates the phone component, enabling dealerships to send outbound calls to customers based on appointments made, services scheduled or promotions launched. "By dynamically generating customer names and other specific information, NeoSpeech's VoiceText helps differentiate Cima's product," said Cima Systems CEO Gary Nixon. "Dealerships can now deliver highly personalized reminders, notifications and messages to their customer base by phone, e-mail or text messages. By providing this level of automated, intelligent communications, Cima helps dealerships increase customer contact, customer satisfaction and sales, while drastically lowering overhead and expenses." Cima combines interactive technology with scheduling, marketing, client survey and communications applications, making it the most comprehensive software of its type. The system mines an auto dealership's dealer management system (DMS) for relevant customer, contact and sales/service information such as recall notices, service appointments and lease terminations on a daily basis. Cima then automatically creates service or marketing messages, converting data elements into speech or personalized e-mails. It sends these customized, targeted sales or service promotions online, over the phone or via e-mail, on the days and times the dealer sets. Dealership customers can schedule or cancel appointments any time, day or night, by phone or the Web. If a customer does cancel an appointment without rescheduling, the system automatically contacts them by phone to reschedule for another day. "By using Cima's automated system, we are able to reach twice as many customers a day for a fraction of the price," said Brian Keegan, Director of Service and Parts at San Leandro Honda. "Cima frees our time spent on administrative phone items, so that we can spend more time with customers. Yet, outbound calls feature the real voice of sales and service managers, enabling us to maintain a personal touch by ensuring that every customer gets 'personally' contacted by the sales or service manager." "Cima's interactive customer communication and relationship management applications enable auto dealers to get the right message to the right people at the right time," said Yoon Kim, NeoSpeech CEO. "By incorporating NeoSpeech's Text-to-Speech technology into Cima's solution, we enable dealerships to affordably deliver highly personalized communications that improve their customer relations and drive sales."
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