Sinclair Oil Delivers with IVR Solution from Envox
Sinclair Oil, an independent oil company with distribution throughout the plains and mountain states, has chosen Envox Worldwide to provide interactive voice response (IVR) capabilities for the company’s customer service operations. Sinclair chose a next-generation Envox voice solution to replace its proprietary Periphonics system and leverage new technologies to offer customers better service.
"We are extremely pleased to work with Sinclair Oil on this project," said Leo Casey, president and CEO of Envox Worldwide. "Our goal is to provide robust, next-generation IVR solutions and assist organizations in their move from closed, proprietary systems to the open, IP-based solutions that offer tremendous flexibility for today’s agile, service-oriented enterprises."
Sinclair operates nearly 3,000 gas stations and convenience stores in 24 states in the West and Midwest. Sinclair also owns and operates three refineries, two in Wyoming and one in Oklahoma. The company needed to replace its existing IVR solution to eliminate performance issues. After an extensive review process, it selected Envox Worldwide. The new solution is based on the Envox Communications Development Platform, an open, IP-based IVR solution, with powerful development capabilities and ability to deliver next-generation technologies including speech, VoIP, VoiceXML and integrated CTI in a single platform. Sinclair then used Envox’s advanced capabilities to enhance the services that they had been delivering. Using the platform’s rapid development software, it took just two months to create and deploy eight redesigned IVR applications for customer and employee self-service including credit card inquiries, price quotes and more.
"Our customers are extremely important to us and we continuously strive to find new ways to offer outstanding service," said George Odencrantz, vice president of Sinclair Services Company. "The Envox Communications Development Platform provides an unmatched combination of cutting edge technology and rapid development capabilities that we were able to leverage to quickly and easily introduce new solutions for enhancing our service operations."