SpeechCycle Rich Phone Applications Head for Windows Azure

SpeechCycle’s RPA OnDemand rich phone application services can now be deployed in Windows Azure, Microsoft’s cloud computing environment.

RPA OnDemand for Windows Azure is a unified service creation environment for building, powering, and managing rich phone applications (RPAs) that transform the contact center through voice and multimodal self-service applications. Computer-intensive application authoring and development is based on RPA Compose for Visual Studio, while live contact center automation applications live in Windows Azure and are powered by SpeechCycle RPA Transact.

“From our inception, SpeechCycle has delivered award-winning contact center innovation by leveraging the power of Windows and the .NET Framework to build breakthrough on-demand applications that have powered hundreds of millions of automated customer care transactions for some of the world’s leading digital services providers,” said Albert Kim, senior vice president of SpeechCycle Strategic Platform Group. “We are now pleased to announce that our full suite of virtual agent solutions can now be powered from Windows Azure."

“SpeechCycle’s rich phone application model is a great fit for enterprise contact centers seeking to cut costs through customer care automation while simultaneously driving improved customer experience”, said Dan Miller, an analyst at Opus Research. “And SpeechCycle’s embrace of Windows Azure now means that those applications can take advantage of the scalability, security and pay-as-you-go pricing available in Windows Azure."

“SpeechCycle is utilizing the scaling power of Windows Azure to bring an innovative solution to its customers,” said Prashant Ketkar, senior director of product marketing for Windows Azure at Microsoft. “Windows Azure provides the scalability and reliability that SpeechCycle requires for its hundreds of millions of automated customer care transactions across the globe.”