Aiva Health Partners with ServiceNow to Bring Voice-Driven AI to the Bedside

Aiva Health partnered with ServiceNow to bring voice-driven artificial intelligence directly to the patient bedside and connect it to enterprise healthcare operations.

The announcement comes alongside the launch of ServiceNow Healthcare Operations, a purpose-built solution to orchestrate administrative tasks, enabling front-line clinicians to create and manage IT and operational service requests by voice, in real time.

With Aiva Nurse Assistant, a nurse can simply say: "Submit a ticket for the vital sign monitor in Room 312" and the request is interpreted, structured, routed, and tracked automatically through Aiva and ServiceNow.

The application also offers structured, real-time incident creation with accurate categorization, consistent routing, and enterprise-grade analytics. Every voice-generated request flows through ServiceNow's governed workflow engine. Also included is a reference architecture for AI that goes beyond ambient listening; voice captures intent and a unified platform converts it into coordinated operational action across departments. It also delivers enterprise-wide operational visibility into front-line issues, with real-time trend data on equipment failures, facility requests, and IT incidents.

"Operational friction is one of the most overlooked drivers of nurse burnout. Nurses shouldn't have to step away from the bedside to report a broken IV pump or submit an IT ticket. With ServiceNow, we're embedding operational action directly into the clinical moment," said Sumeet Bhatia, CEO of Aiva Health, in a statement.

"Healthcare Operations aims to give time back. ServiceNow is committed to building an ecosystem of partners focused on the same objective—make it easier to deliver care," said Mike Vipond, head of provider go-to-market at, ServiceNow, in a statement.