TouchStar Adds to Call Center System

TouchStar has added load balancing and multithreaded software architecture, expanded network and signaling compatibility, redundant hardware architecture, and support for NMS Communications Open Access carrier-class media processing platform to its 2008 Enterprise Call Center System.

NMS joins Dialogic as a fully supported unified communications hardware platform that is compatible with TouchStar’s call center software. TouchStar will continue to offer and support Dialogic hardware. Additional technology platforms may also be integrated in the future.

"NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative, value-added services on mobile and converged networks around the world," said Robert Killory, TouchStar’s director of development