Speech Technology Magazine

 

UTOPY Announces Partner Enablement Program

The program is designed to nurture profitable and lasting partnerships.
Posted Jun 11, 2009
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UTOPY announced the 2009 UTOPY Partner Program designed to nurture profitable and lasting partnerships with key channel partners across the globe.

“Our partners are our extended family. We will put all our resources behind them to enable them to capitalize on our leadership in contact center performance optimization and our unmatched language capabilities in speech analytics,” said Roy Twersky, president and CEO of UTOPY. “At the same time, we pledge to work very closely with our partners to ensure that our joint customers are satisfied and successful regardless of where they are located.”

A 90-day Fast Track Partner Enablement program will bring new partners up to speed quickly through online and classroom instruction, along with joint-business development on opportunities and joint-marketing lead generation ventures. A lead registration program rewards top performing partners. The three levels of [value-added reseller] VAR certification are:

  • Registered Partner (Silver)—Sales certification required, eligible for new business deal registration or referral;
  • Solution Partner (Gold)—Advanced sales certification required, eligible for new business deal registration at higher discount levels; and
  • Advanced Partner (Platinum)—Advanced sales & technical certification required, eligible for new business deal registration at the highest discount levels. Professional services certifications are also available so a partner can be authorized to deliver implementation services.

UTOPY’s training and demonstration kits enable VAR’s sales and technical personnel to showcase to prospects the performance optimization and customer intelligence solutions powered by speech analytics in action. By using UTOPY, enterprises can optimize contact center operations, measure and improve agent performance, reduce cost per call, and improve the overall customer experience.

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