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Uptivity Earns Elite Partner Status from NACR

NACR and Uptivity join forces to deliver contact center and workforce optimization solutions.
Posted Apr 22, 2014
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Technology solutions integration firm NACR has named Uptivity (formerly CallCopy), a provider of contact center and workforce optimization (WFO) solutions, an NACR Elite Partner.

NACR works closely with Uptivity and other technology innovators to integrate the latest hardware, software, and applications into end-to-end multivendor solutions.

NACR established its Partner Program to identify top partners, nurture long-term relationships, and promote partner solutions with customers. The program's three tiers of partnership are Elite (the highest tier), Preferred, and Select.

"NACR counts on the great working relationships we have with our partners to provide the right solutions to our customers," said Bret Lathrop, NACR's senior director of the Contact Center Practice, in a statement. "We are proud to have Uptivity as an Elite Partner and excited to continue building on our long-term alliance, to not only recognize Uptivity for its vital role in our contact center leadership but also deliver added value and optimal technology performance to our mutual customers."

Uptivity is provider of workforce optimization solutions for contact centers, including call recording, workforce management, speech analytics, coaching/training, and performance management components. Its solutions include the Uptivity Discover Suite for WFO and the Insight performance management module. In addition, like NACR, Uptivity offers solution customization and personalized support.

"Unlike companies that sell cookie-cutter products that may or may not work for a particular customer, Uptivity and NACR are committed to providing only the best solution for a customer's specific needs and environment," said Jeff Canter, CEO of Uptivity, in a statement. "Together, we offer one source for a wide range of options and the ability to tailor a solution, as needed, to meet the goals of the customer and their business."

For example, recently the companies partnered to provide a leading national collections agency with Discover, tightly integrating the solution's call recording and quality monitoring capabilities with the agency's predictive dialer and Avaya Communications Manager. Using an application programming interface (API) developed for the customer by Uptivity, the solution provides seamless interoperability and sharing of information across the agency.

Uptivity is the first company to qualify as an NACR Elite Partner, based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service. In return, Uptivity receives NACR marketing and business development support designed to highlight the relationship, Uptivity's capabilities, and the benefits of its solutions to customers.

"Uptivity is honored to be an NACR Elite Partner," Canter said in the statement. "The program recognizes our competitiveness among the upper echelon of enterprise solution providers while offering us opportunities to reach more customers and grow our business."


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