Speech Technology Magazine

 

Vail Launches Versay Solutions in Commitment to Speech

DEERFIELD, IL - Vail Systems, a developer of telephony application services and hosting, announced a successful first two quarters for its subsidiary, Versay Solutions.
Posted Oct 1, 2002
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DEERFIELD, IL - Vail Systems, a developer of telephony application services and hosting, announced a successful first two quarters for its subsidiary, Versay Solutions. Vail launched Versay in March 2002 to capitalize on a qualitative shift in the way enterprises communicate with their customers. This shift is being driven primarily by a convergence of mature speech recognition technology and the wide-spread acceptance of VoiceXML as an open-standard programming language. Companies are increasingly replacing aging proprietary IVR systems with more compelling natural language speech solutions. To support the full development lifecycle of these speech solutions, Vail created Versay as a consulting and solutions company. Since opening its doors seven months ago, Versay has cultivated relationships with a growing partner community and engaged its first client relationships. In its short existence, Versay has already performed a usability study and assisted in the voice user interface design for a large mortgage company's speech application, developed a voice biometric password reset system for a large industrial company, and implemented a speech cross-selling system for an international marketing company. "Speech technology is far from reaching its full potential for impacting mainstream business. This is primarily attributed to the fact that there are few solution providers who truly understand how to exploit the full capabilities of speech, "explained Phil Gray, President of Versay. "I think that our initial success in the market demonstrates that people are looking for an alternative, and that Versay is quickly moving to the forefront as a speech consultant and solution provider." A distinguishing factor about Versay is its ability to provide flexible deployment options to their clients. In addition to providing premise-based solutions, Versay also gives companies the option to host their applications on Vail's SIP-based IP telephony platform. Vail's platform processes calls for a range of applications such as outbound notification services, VoiceXML-hosted applications, conferencing, and enterprise call routing. Combining speech resources, multiple programming layers, and access to multiple telecom carriers, Vail's platform is configurable without sacrificing stability or scalability. Recently, it surpassed over 200 million calls for the year 2002, with daily call volume exceeding over 3 million calls. "This milestone underscores Vail's commitment to meet the market's growing demand for solutions that are more scalable, reliable, and flexible than ever before," said Jim Whiteley, President and CEO of Vail Systems. "With SIP and speech tools like VoiceXML, our clients are taking advantage of tremendous new opportunities while also speeding development dramatically."
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