Speech Technology Magazine

 

VoiceGenie & Fluency to Drive Voice-Enabled Applications and Services in Europe

TORONTO, CANADA and CAMBRIDGE, UK - VoiceGenie Technologies Inc. and Fluency Voice Technology Ltd. announced their co-marketing and technology partnership agreement.
Posted Oct 1, 2002
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TORONTO, CANADA and CAMBRIDGE, UK - VoiceGenie Technologies Inc., the VoiceXML Gateway solutions provider, and Fluency Voice Technology Ltd., a UK and US specialist in open standards voice technology, announced their co-marketing and technology partnership agreement. Fluency was spun out of the Voice Research and Development arm of netdecisions to respond to the increasing demand for voice-driven applications in the UK. Fluency's latest product, Fluency TravelHub, is a voice recognition product aimed specifically at Travel sector call centers, dealing with sales and customer support and integrating with all major reservation systems. VoiceGenie's carrier-grade VoiceXML Gateway is a Linux-based Voice Web solution engineered within the open VoiceXML architecture. VoiceGenie delivers the option of being deployed as a hosted or premise-based solution. The VoiceGenie Gateway is available in various fully integrated turnkey packages and supports multiple speech and text-to-speech engines. "VoiceGenie is pleased to announce this co-marketing and technology partnership with Fluency," said Stuart Berkowitz, President and CEO of VoiceGenie. "Our partnership will evolve the development of multi-channel customer support applications and help set new standards in voice technology." "VoiceGenie's advanced solutions, with their 100% VoiceXML compliance leadership and fully open architecture, enable us to deliver multi-channel applications that meet customers' needs quickly and efficiently," added Paul Barnes, Sales and Marketing Director of Fluency. "The integration with our Fluency TravelHub product enables airlines, surface travel operators, tour operators and travel agents to all gain the benefits of voice recognition without the cost, risk and delay of unproven application development."
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