Voxeo Expands Service Delivery Throughout Europe

Voxeo has expanded it’s European VoiceXML Interactive Voice Response (IVR) hosting capacity to support more than 5,000 concurrent calls, or ports, making Voxeo the largest provider of standards-based IVR in Europe. The achievement, confirmed by European market research analysts, is driven by rapid adoption of Voxeo’s Evolution IVR hosting service in key markets, including the United Kingdom, France, Germany, Spain, and Italy.
 
Both European and North American companies use Voxeo's hosted European VoiceXML platform to run telephony applications in the financial services, healthcare, interactive notifications, telecom, and transportation sectors. Voxeo’s Evolution service includes speech recognition and synthesis capabilities in every major European language and local phone number availability for every European country. Voxeo delivers these services from its hosting facility in Slough, U.K., with fail-over capabilities delivered by Voxeo’s three North American hosting sites. The company is in the process of deploying a second hosting facility in continental Europe.
 
"Europe's adoption of open standards telephony and speech is taking off as enterprises replace outmoded, proprietary IVR systems with solutions built on VoiceXML, CCXML and SIP VoIP," said Stephen Neish, Managing Director of Voxeo Europe. "Voxeo is applying its years of experience running over 50,000 applications for thousands of companies to help firms across Europe as they transition to open standards telephony. In the U.S. the battle has already been won. The industry will look back on 2007 as the year Europe embraced open standards for voice applications."
 
Voxeo's Evolution IVR hosting leverages Voxeo Prophecy, the company's advanced telephony application platform. Prophecy is built on IETF and W3C standards including SIP, CCXML and VoiceXML and can also be used for customer-premises IVR platforms.